Customer Success Manager

Found in: Whatjobs CA C2 - 1 week ago

Toronto, Canada Themesoft Inc. Full time

Job Title: Customer Success Manager

Location: Toronto, Canada (Travel to US)

Job Description:

As a Customer Success Manager at our Client, you will play a crucial role in ensuring the satisfaction and success of our clients. Your primary responsibility will be to foster strong relationships with our customers and serve as their trusted advisor throughout their journey with our products and services. This role requires a combination of sales acumen, technical expertise, and exceptional customer service skills.

Key Responsibilities:

  • Develop and maintain deep understanding and knowledge of our software solutions and managed services offerings.
  • Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and goals.
  • Proactively engage with clients to drive adoption, utilization, and value realization of our products and services.
  • Collaborate closely with the sales team to identify expansion opportunities and drive upsell and cross-sell initiatives.
  • Conduct regular check-ins, business reviews, and training sessions with clients to ensure their ongoing success and satisfaction.
  • Act as a liaison between clients and internal teams, advocating for customer needs and providing feedback to inform product development and improvement.
  • Monitor customer health metrics and proactively address any issues or concerns to prevent churn.
  • Stay updated on industry trends, best practices, and competitive landscape to continuously enhance our customer success strategies.

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Marketing, Computer Science, or related field.
  • Proven experience in software sales, MSP sales, or customer success roles, preferably in the technology industry.
  • Strong understanding of SaaS business models and familiarity with software implementation and deployment processes.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to effectively manage multiple client accounts and prioritize tasks in a fast-paced environment.
  • Results-driven mindset with a focus on exceeding customer expectations and driving revenue growth.
  • Experience using CRM software (e.g., Salesforce, HubSpot) and other relevant tools for managing customer relationships.

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