Customer Success Manager

3 weeks ago

Toronto, Canada Uberflip Full time

Uberflip is a marketing technology company founded in 2012 with headquarters in Toronto. Customer-facing teams use the Uberflip platform to package marketing collateral into mini, personalized websites that educate buyers on their product or service. Uberflip's core product features enable marketers to centralize and organize all their content, drive consumption with an AI-powered recommendation engine, and get data and analytics to measure and optimize the performance of content and campaigns. Our Uberflip Analytics & Enrichment give marketers the ability to integrate their favourite tech with our platform.

We're on the search for
**Customer Success Manager**

Our Customer Experience team is looking for a motivated individual, well versed in relationship-building and ideally with prior Marketing experience, to join our growing team as a Customer Success Manager. In this role, you'll own customer relationships, promote Uberflip adoption and growth, and serve as the Customer's voice internally. You will have the opportunity to meet customers face to face and contribute to Uberflip's revenue goals.

**What you will be doing**:

- Own customer relationships and act as an internal advocate on their behalf
- Partner with Account Directors to monitor customer health, map customer accounts, identify potential opportunity/risk
- Gain a thorough understanding of your customers' marketing strategy, goals, KPIs, etc. and best recommend/adapt their use of the platform to execute against them
- Advise on platform best practices, highlight new features/functionality and train customers on varying aspects of the platform as needed
- Conduct regular business reviews with customers that align to their marketing goals
- Build new relationships within accounts to ensure the wider adoption of the platform
- Accurately forecast renewals on a monthly and quarterly basis and attain against a customer retention target
- Align with customers during critical business cycles with a focus on facilitating renewals
- Maintain accurate critical account/renewal level data within CRM systems
- Contribute to the ongoing development and growth of your peers within the revenue organization

**What we are looking for**:

- Have a minimum of 2 years customer facing experience in client facing roles (customer success, account management, consulting, martech) or 3-4 years of professional experience
- Experience managing customer relationship in a B2B setting
- A familiarity with marketing technology platforms (Marketo, Hubspot, Eloqua, etc.) and the martech ecosystem
- Familiarity with marketing best practices (SEO, account based marketing, lead scoring, etc)

**What you will love about us**:

- **Great Company Culture**:

- ** Inclusive and Collaborative** work environment
- ** Competitive Health Benefits** for you and your family starting day one
- ** Wellness Programs** including company paid counselling
- ** Flexible Working Hours** and** Remote work flexibility**:

- ** Employee Stock Option Program**:

- ** Unlimited Vacation Days**:

- ** Additional Paid Health Days**:

- ** Parental Leave Top Up Program**:

- ** Learning Credits **to put towards your professional development
- (Virtual) Regular Standups, Demos, and Socials to keep us aligned and connected
- And so much more
- Uberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive and diverse we are, the better our work will be. If you're smart and great at what you do, come as you are._

  • Customer Success Manager

    4 days ago

    Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    6 days ago

    Toronto, Canada Burroughs, Inc Full time

    Description Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs...

  • Customer Success Manager

    1 week ago

    Toronto, Canada Burroughs, Inc. Full time

    **Customer Success Manager** **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members...

  • Customer Success Manager

    7 days ago

    Toronto, Canada Burroughs, Inc. Full time

    **Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....

  • Customer Success Manager

    7 days ago

    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion...

  • Customer Success Manager

    1 week ago

    Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...

  • Customer Success Manager

    7 days ago

    Toronto, Canada Q4 Full time

    **The role** The Customer Success Manager is a trusted advisor responsible for directly managing and optimizing the lifetime value of their book of business; building and maintaining relationships while ensuring success at each stage of the customer journey. To achieve this, the CSM understands the business initiatives and goals of the customer and helps...

  • Customer Success Manager

    3 days ago

    Toronto, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...

  • Customer Success Manager

    7 days ago

    Toronto, Canada ElectroNeek Full time

    **We are ElectroNeek** ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various...

  • Customer Success Manager

    7 days ago

    Toronto, Canada Modern Campus Full time

    **Who we are** Here at Modern Campus we are obsessed with empowering our 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. Our engagement platform powers solutions for non-traditional student management,...

  • Customer Success Manager

    5 days ago

    Toronto, Canada YourAngel Full time

    **Duties** - Analyze customer needs and develop strategies to enhance their experience - Provide exceptional customer service by addressing inquiries and resolving issues promptly - Negotiate contracts and agreements with clients to ensure mutual satisfaction - Communicate with customers to gather feedback and improve service offerings - Lead and supervise a...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, ON, Canada Enable International Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers. And the market agrees with us. Our more than 500...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Customer Success Manager

    3 days ago

    Toronto, Canada Live Furnish Inc Full time

    **Who are WE?** Live Furnish is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The live furnish platform is built on cutting edge real time 3D graphics technology along with cloud based rendering technology all wrapped into an easy to use interface. Think of...

  • Customer Success Manager

    5 days ago

    Toronto, Canada Transnomis Solutions Full time

    **About Transnomis**: Serving over 200 municipalities, Transnomis Solutions specializes in advanced cloud-based road information management and communications solutions for municipal and regional governments. We are looking to accelerate the rollout of our recently launched geo-based Road Permitting Solution throughout North America, with an initial focus on...