Customer Success Manager

2 weeks ago

Toronto, Canada Delbridge Solutions Inc. Full time

**Delbridge Solutions is growing**

Delbridge Solutions is one of North America's fastest growing technology companies. With offices in Canada, USA, Europe, and Costa Rica, we provide world-class software solutions and implementation service for Performance Management, Data Management, Data Privacy, and Corporate Transformation Service. Majority of our clients are Fortune 1000 companies and trust Delbridge Solutions as a partner to support their business processes.

**What you will be doing as our Customer Success Manager**:
As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts that promote retention, adoption and loyalty with Delbridge Solutions. You will gather account knowledge and orchestrate capabilities across teams to ensure our customers receive maximum business value from their investment with us.
- Build and foster strong client relationships gaining credibility and trust across all levels including Senior Executives, Line of Business and IT.
- Understand clients' business and how technology could support, aid or add value to their business
- Expand Delbridge Solutions services and offerings to existing and new customers
- Maintain an active role supporting partners, within their ecosystem and platform
- Support and lead throughout client engagement process from discovery, proposal, delivery and post engagement
- Team player and can also thrive in self-managed and independent environments
- Support marketing efforts for customer references, presentations, events

**What you will bring to the team and Delbridge Solutions**:

- 3-5 years of experience in customer success or account management in a business to business environment. Preferences towards experience with an IT services firm
- Excellent written and oral communications skills; excellent presentation and emotional intelligence
- Previous customer-facing experience with stakeholder relationship management
- Understanding of IT, SaaS and enterprise solutions within a corporate environment
- Broad understanding of industry trends and directions.
- Self-motivated and able to effectively manage customer activities without
- Most importantly, growth mindset

**Why Delbridge Solutions**:
As Delbridge Solutions grows, our leadership team is focused on:

- Fostering a collaborative environment because we believe that everyone here has a valuable contribution to make, that together we can develop a deeper understanding of our position in the market and the needs of our clients.
- Recognizing our people through quarterly rewards, performance bonuses and accelerated career paths. Whether you want to move up in Professional Services, across to Project Management, or Solution Architect, Delbridge Solutions wants to give you the chance to prove yourself - and we will recognize and rewards your efforts.

If you want to join a fast-growing company that pivots based on market demand, Delbridge Solutions would love to start a conversation and learn more about you.

LI-hybrid

Powered by JazzHR

dOxqe6WnJW

  • Customer Success Manager

    3 days ago

    Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    5 days ago

    Toronto, Canada Burroughs, Inc Full time

    Description Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs...

  • Customer Success Manager

    7 days ago

    Toronto, Canada Burroughs, Inc. Full time

    **Customer Success Manager** **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members...

  • Customer Success Manager

    6 days ago

    Toronto, Canada Burroughs, Inc. Full time

    **Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....

  • Customer Success Manager

    6 days ago

    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion...

  • Customer Success Manager

    7 days ago

    Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...

  • Customer Success Manager

    6 days ago

    Toronto, Canada Q4 Full time

    **The role** The Customer Success Manager is a trusted advisor responsible for directly managing and optimizing the lifetime value of their book of business; building and maintaining relationships while ensuring success at each stage of the customer journey. To achieve this, the CSM understands the business initiatives and goals of the customer and helps...

  • Customer Success Manager

    2 days ago

    Toronto, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...

  • Customer Success Manager

    6 days ago

    Toronto, Canada ElectroNeek Full time

    **We are ElectroNeek** ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various...

  • Customer Success Manager

    6 days ago

    Toronto, Canada Modern Campus Full time

    **Who we are** Here at Modern Campus we are obsessed with empowering our 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. Our engagement platform powers solutions for non-traditional student management,...

  • Customer Success Manager

    4 days ago

    Toronto, Canada YourAngel Full time

    **Duties** - Analyze customer needs and develop strategies to enhance their experience - Provide exceptional customer service by addressing inquiries and resolving issues promptly - Negotiate contracts and agreements with clients to ensure mutual satisfaction - Communicate with customers to gather feedback and improve service offerings - Lead and supervise a...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, ON, Canada Enable International Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers. And the market agrees with us. Our more than 500...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    6 days ago

    Toronto, Ontario, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Customer Success Manager

    2 days ago

    Toronto, Canada Live Furnish Inc Full time

    **Who are WE?** Live Furnish is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The live furnish platform is built on cutting edge real time 3D graphics technology along with cloud based rendering technology all wrapped into an easy to use interface. Think of...

  • Customer Success Manager

    4 days ago

    Toronto, Canada Transnomis Solutions Full time

    **About Transnomis**: Serving over 200 municipalities, Transnomis Solutions specializes in advanced cloud-based road information management and communications solutions for municipal and regional governments. We are looking to accelerate the rollout of our recently launched geo-based Road Permitting Solution throughout North America, with an initial focus on...

  • Customer Success Manager

    4 days ago

    Old Toronto, Canada Burroughs, Inc. Full time

    Customer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...