Customer Success Manager

3 weeks ago


Toronto, Canada SysAid Technologies Full time

SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.

We’re looking for someone who has strong time management and problem-solving skills, someone who will own their book of business and work to delight their customers every day. We value hard work and reward success.

**What you will do**:

- Manage our Global, Strategic/Enterprise Accounts.
- Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions.
- Set regular cadences with customers.
- Drive and maximize the utilization of the product.
- Work with the Licensing Specialists to identify expansion opportunities.
- Conduct account health checks and analysis to assess risk potential.
- Prepare and present Quarterly Business Reviews.
- Find gaps of dissatisfaction and work with internal teams to rectify any outstanding concerns.
- Ensure successful delivery of our solutions by our customer timelines.
- Create value for customers by building strategic partnerships and identifying success criteria.
- Serve as an escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set customer expectations.

**Qualificaions**:

- 3 years of experience in Customer Success or Account Management role handling Enterprise sized accounts.
- Experience in the IT industry (SaaS preferred).
- Experience managing a book of business with a record of successful forecasting and quota attainment.
- Exceptional communication skills and strong business acumen.
- Technical proficiency.
- A proactive, energetic, and go-getter mentality. Thrive in a multitasking environment.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)



  • Toronto, Canada Burroughs, Inc Full time

    Description Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs...


  • Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Toronto, Canada Acerta Analytics Solutions Inc Full time

    **About Acerta**: Acerta is a leading provider of predictive quality AI-driven solutions for the automotive industry. Leveraging cutting-edge technology, we empower automotive manufacturers and suppliers to enhance quality, reduce defects, and optimize production processes. Our innovative approach to data analytics and machine learning is revolutionizing the...


  • Toronto, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...


  • Toronto, ON, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. At...


  • Toronto, ON, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Toronto, ON, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Toronto, Canada FutureFit AI Full time

    **Come join our Customer Success Team!**: - Your Core, Our DNA: High Velocity. High Intensity. High Trust. High Expectations. High Impact._ FutureFit AI could be the right next step in your career journey if reading those words resonates deeply for you, full stop. You live and lead with bold humility, pursue audacious goals, and are motivated by having a...


  • Toronto, Canada Thentia Full time

    **About **Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity...


  • Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...


  • Toronto, Canada Carbon6 Full time

    **Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...


  • Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, inclu


  • Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...


  • Toronto, Ontario, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...


  • Toronto, Canada Live Furnish Inc Full time

    **Who are WE?** Live Furnish is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The live furnish platform is built on cutting edge real time 3D graphics technology along with cloud based rendering technology all wrapped into an easy to use interface. Think of...


  • Toronto, Canada Live Furnish Inc Full time

    **Who are WE?** Live Furnish is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The live furnish platform is built on cutting edge real time 3D graphics technology along with cloud based rendering technology all wrapped into an easy to use interface. Think of...


  • Old Toronto, Canada Burroughs, Inc. Full time

    Customer Success ManagerJob Summary:The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...