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Customer Service Specialist
2 months ago
Who We Are
TrueOps is a rapidly growing company dedicated to uncovering hidden financial opportunities for Amazon FBA sellers. Our cutting-edge software and proprietary data analysis tools are designed to streamline the reimbursement process and secure maximum financial recovery for FBA sellers of all sizes. We combine the latest technology with meticulous human oversight to guarantee the precision of every claim submitted, and our software-driven solutions cater to the unique needs of Amazon FBA sellers.
Who You Are
You are a dynamic, results-driven individual with a natural talent for customer support. Your impeccable communication and organizational skills enable you to engage and build relationships effortlessly, with a strong ability to follow up reliably. You’re a quick learner with excellent computer skills, and the prospect of applying your proactive attitude in a customer service specialist role at an FBA reimbursement company excites you. In addition, you have strong analytical skills and high attention to detail to ensure claims are effectively managed.
Requirements
- Demonstrated commitment to providing exceptional customer service and exceeding customer expectations.
- Strong interpersonal skills with the ability to build and maintain relationships with customers.
- Minimum of 1-2 years of experience in customer service, account management, or a related field, preferably within the e-commerce or logistics industry.
- High level of attention to detail and accuracy in managing customer accounts and processing claims.
- Exceptional problem-solving skills with the ability to think critically and make decisions quickly.
- Ability to work independently and thrive in a fast-paced environment
- Experience with Amazon FBA processes and reimbursement claims is a strong plus.
- Based in the US or CA.
Why Join Us
At TrueOps, you can work with cutting-edge tech in a collaborative setting. We provide competitive pay, benefits, and room for professional growth as we expand. This position will closely collaborate with our co-founders, playing a vital role in our growth strategy.
Responsibilities
This is a full-time remote role. The chosen candidate will be responsible for a wide range of duties, such as:
- Open, process and manage FBA reimbursement claims efficiently.
- Track and follow up on submitted claims to ensure timely reimbursements from Amazon
- Handle customer inquiries and complaints via phone, email, and live chat.
- Provide timely and accurate information to customers regarding their reimbursement claims and account status.
- Ensure high levels of customer satisfaction by providing excellent customer service.
- Continuously seek ways to improve customer support processes and enhance the customer experience.
- Collect customer feedback and share it with the relevant teams to improve products and services.
- Provide guidance and troubleshooting support to help customers navigate and use the platform effectively.
- Escalate complex technical issues to the appropriate technical support team when necessary.
What We Offer
- Unlimited PTO ️ (We encourage you to use it)
- A total compensation of $52,000 CAD per year.
- Flexible schedule
- Remote workspace
- A knowledgeable, supportive team
