Medical Specialist

3 weeks ago


Canada Zendesk, Inc. Full time
About the Role

We are seeking a highly skilled Medical Specialist to join our Customer Success team at Zendesk, Inc. As a Medical Specialist, you will play a critical role in nurturing customer relationships, onboarding customers to our Workforce Management (WFM) solutions, and helping customers set and achieve their success criteria.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with our customers, understanding their needs and providing tailored solutions to meet their goals.
  • WFM Solution Onboarding: Collaborate with customers to onboard them to our WFM solutions, ensuring a seamless and successful implementation.
  • Success Criteria Setting: Work with customers to set and achieve their success criteria, providing guidance and support to ensure they get the most out of our solutions.
  • Account Growth: Identify opportunities for account growth and develop strategies to drive revenue expansion.
  • Process Optimization: Collaborate with the team to optimize our processes and improve overall efficiency.
Requirements
  • 3+ years of experience in Customer Success, Account Management, or a similar role in a B2B environment.
  • Proven track record of managing B2B accounts and driving revenue growth.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and stakeholders.
  • Team player with experience working remotely.
About Zendesk

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. We're committed to creating a workplace where everyone feels welcome and valued.


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