Customer Support Specialist
2 months ago
Job Title: Customer Support Specialist
Job Summary:
Evertz is seeking a highly skilled Customer Support Specialist to join our team in the UK. As a key member of our customer support team, you will be responsible for providing technical guidance and support to our customers worldwide.
Key Responsibilities:
- Provide technical support to customers via phone, email, and remote access
- Commission products and systems at customer sites and deliver training to customers
- Maintain a communication link between the customer support team and other departments to resolve customer issues
- Communicate customer feedback to aid in design changes and feature requests
- Recommend solutions utilizing various levels of technical language appropriate to the customer
Requirements:
- Comprehensive technical understanding of network topology and design
- Previous experience with network infrastructure and PC server hardware setup and configuration
- Networking and/or computer electronic education would be an advantage
- Unparalleled desire to help the customer and deliver service excellence
- Drive for cutting-edge technology, both software and hardware
- Strong verbal and written communication skills with problem-solving ability and the ability to react to changing situations
- Eligible for international travel and with the ability to work alone with little or no supervision
About Evertz:
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. We have expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production, including content creation, content distribution, and content delivery.
We are considered an innovator by our customers, delivering cutting-edge solutions that are unmatched in the industry in both hardware and software. Our products and solutions can be found in major broadcast facilities on every continent, and our customer base includes telcos, satellite, cable TV, and IPTV providers.
We are committed to providing an exceptional level of support to our customers worldwide and strive to create a work environment that is fast-paced, yet collaborative and inclusive.
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