Application Support Analyst

2 weeks ago

Montreal, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

About the Company:


As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.


Role Overview :


The consultant will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as he will be responsible for supporting and maintaining our applications.


He will part of an IT feature team (Dev and Support) in front of a trading desk. He will work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production.


He can also be contacted directly by users for live production incidents where he will need to use your problem-solving skills to troubleshoot the applications

The teams’technical stack will be SQL, Python, Kibana, ElasticSearch, Autosys and Unix



Key responsibilities:


The responsibilities of this role include, but are not limited to :

  • Ensure the morning checks to make sure production is stable before the financial markets open
  • Maintain the user’s ticket backlog using Unity
  • Be a part of the key production support practices and gain financial expertise from experienced professionals
  • Help the user teams with level 2 support
  • Perform the evening check to ensure the production is stable before Asian markets open
  • Initiate automation projects using Elasticsearch/ Kibana scripting, bots, Autosys, etc


Required Qualifications and Skills:


  • 2 to 5 years of experience working as an application support analyst
  • Basic level of coding ability.
  • Expérience using Unix, SQL, a scripting language
  • Bachelor's degree in computer science, engineering, or equivalent job experience
  • Track record of delivering continual improvements & automation



Language skills:


  • English: mandatory
  • French: a strong asset


Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.


Location:


Montreal (hybrid – 50% on site)

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