Application Support Analyst

4 days ago


Montreal, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

About the Company:


As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.


Role Overview :


The consultant will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as he will be responsible for supporting and maintaining our applications.


He will part of an IT feature team (Dev and Support) in front of a trading desk. He will work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production.


He can also be contacted directly by users for live production incidents where he will need to use your problem-solving skills to troubleshoot the applications

The teams’technical stack will be SQL, Python, Kibana, ElasticSearch, Autosys and Unix



Key responsibilities:


The responsibilities of this role include, but are not limited to :

  • Ensure the morning checks to make sure production is stable before the financial markets open
  • Maintain the user’s ticket backlog using Unity
  • Be a part of the key production support practices and gain financial expertise from experienced professionals
  • Help the user teams with level 2 support
  • Perform the evening check to ensure the production is stable before Asian markets open
  • Initiate automation projects using Elasticsearch/ Kibana scripting, bots, Autosys, etc


Required Qualifications and Skills:


  • 2 to 5 years of experience working as an application support analyst
  • Basic level of coding ability.
  • Expérience using Unix, SQL, a scripting language
  • Bachelor's degree in computer science, engineering, or equivalent job experience
  • Track record of delivering continual improvements & automation



Language skills:


  • English: mandatory
  • French: a strong asset


Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.


Location:


Montreal (hybrid – 50% on site)



  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Application Support Analyst will play a critical role in delivering day-to-day services to Société Générale's investment and corporate bank units and their clients. This position requires a strong understanding of ITIL best practices and excellent communication skills to provide technical and functional support for applications used by...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    Job Title: Application Support AnalystAbout the Role:Global Banking Technology & Operations (GBTO) is seeking an experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing technical support to users of regulatory reporting and trading applications.Key Responsibilities:Monitor processes...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team at SGS Société Générale de Surveillance SA is dedicated to delivering exceptional day-to-day services to our investment and corporate bank units and their clients. Our goal is to accelerate transformation by leveraging agile methodologies, spreading technology and data culture,...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team is responsible for delivering day-to-day services to Société Générale investment and corporate bank units and their clients. The team's goal is to accelerate the transformation of these units through an agile approach, fostering a technology and data culture, and adopting an...


  • Montreal, Canada C.G.I. Full time

    Application Support Analyst As a key member of our team, you'll provide essential technical and functional support for critical applications used by our New York-based trading and risk analysts. Your strong communication and interpersonal skills, combined with a solid understanding of ITIL best practices, will be vital in ensuring the smooth operation...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the RoleThe Global Banking Technology & Operations (GBTO) Canada team is dedicated to delivering day-to-day services to Société Générale investment and corporate bank units and their clients. Our goal is to accelerate their transformation by leveraging agile methodologies, spreading technology and data culture, and adopting an industrial...


  • Montreal, Canada C.G.I. Full time

    Application Support AnalystAs a key member of our team, you'll provide essential technical and functional support for critical applications used by our New York-based trading and risk analysts. Your strong communication and interpersonal skills, combined with a solid understanding of ITIL best practices, will be vital in ensuring the smooth operation and...


  • Montreal, Quebec, Québec, Canada SPECTRAFORCE Full time

    Application Support Analyst 12M contract (Potential of extension after 12 months/conversion)Montréal QC H3A 2A6 (Hybrid – 50% REMOTE)Mission and objectives:The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.Such tasks include change, user...


  • Montreal, Canada enableIT Full time

    Application Support Analyst required for a leading international provider of banking & financial services, with head offices based in downtown Montreal.Key Tasks:Support banking applications for offices based in New York & EuropeRespond and script SQL queries in an efficient and responsive mannerEnsure to operate the services in compliance with the security...


  • Montreal, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...


  • Montreal, Canada Société Générale Assurances Full time

    Application Support Analyst IT (Information Technology) Permanent contract Montreal, Quebec, Canada Reference 24000LEU Start date Immediately Publication date 2024/10/21 Responsibilities ABOUT THE JOB: The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and...


  • Montreal, Canada Groupe SII Full time

    About the job:This is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our...


  • Montreal, Canada SGS Société Générale de Surveillance SA Full time

    ABOUT THE JOB: The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data...


  • Montreal, Canada Groupe SII Full time

    About the job:What are you applying for?This is a central and dynamic position as you will provide technical and functional support on fixed income risk engines to allow our traders and risk analysts to manage their risks on a day to days basis.Strong knowledge in market risk and fixed income financial products, ability to work with tight deadline, great...


  • Montreal, Canada US Tech Solutions Full time

    MISSION AND OBJECTIVES The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The...


  • Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:The aim of Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to their clients to accelerate their transformation. GBSU differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and...


  • Montreal, Canada Axelon Services Corporation Full time

    Title: Application Production Support Analyst Location: Montreal, QC Business Overview: The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business, Strategic initiatives, regulatory changes and reengineering of...


  • Montreal, Quebec, Québec, Canada QUANTEAM - North America Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...


  • Montreal, Canada SkySys Full time

    MISSION AND OBJECTIVES The Client Analyst ("Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT Client. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed....


  • Montreal, Canada Desjardins Full time

    As an application support analyst, you work on a team tasked with supporting teams that use business applications to perform transactions for Wealth Management and Life and Health Insurance (WMLHI) clients. This multidisciplinary team of more than 60 professionals oversees the maintenance and development of the application portfolio. In this role, you will...