Application Production Support Analyst

4 weeks ago

Montreal, Canada Axelon Services Corporation Full time
Title: Application Production Support Analyst
Location: Montreal, QC

Business Overview:
The IT Application Production Support Team - Investment Funds Services - is part of the Information
Technology Group, which works simultaneously on a wide range of projects arising from business,
Strategic initiatives, regulatory changes and reengineering of existing applications ta improve
functionality and efficiency.

Department Overview
The newly formed Client Team will offer services from Montreal as part of the IT Production Canada
platform and is looking for suitably a qualified analyst. The Team will support a number of critical
applications which are under high-availability constraints. These services range fram providing technical
and functional assistance to the supporting projects and deliveries,
The Team will have focal attention of the Regional Management and its success is crucial for the
Business,

Reporting Line
The Client Analyst will report to the Head of BP2S Client

Position Summary:
The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users

by :
Diagnosing and resolving incidents
Answering user requests
Monitoring production environments
Developing a good understanding of the existing application(functional and technical)
Ensure daily communication & transition with teams from other time zones

This position implies On Call Duties, to cover for eventual incident that may occur during the weekends,
bank holidays as a level 2 for other Locations.

The position consists in providing support for the corresponding list of applications in a cross-regional
environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request

Required Technical knowledge:
Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage)
and DBMS concepts (Sybase Replication Server would be an advantage)
Expert knowledge experience of working in Unix environments and Shell scripting ar Windows
Good knowledge experience of working in MacOS environments
Knowledge of programming languages (C, C++, C, .Net, VBA, Client .Net, Java, The Client) would de an
advantage.
Knowledge of Excel macros would be an advantage
Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools
(CFT) would be an advantage.
Investment Banking / Capital markets knowledge
Knowledge of ITIL
Incident management
Knowledge of cloud computing

Knowledge of Dynatrace.
Candidates must have a minimum of 4 years of experience in a similar role. He/she must be
experienced in providing multi-disciplined technical support as part of a team, and have practical
knowledge of performance and capacity management from an application, database and network
perspective as well as strong aptitude for automation

Required Education or Equivalent Experience:
Bachelor's degree or higher or equivalent combination of education and experience
Good French verbal communication skills are a plus, fluent Englisn communication is a must

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