Application Production Support Analyst

1 week ago

Montreal, Canada US Tech Solutions Full time

Duration:12 months contract


Job Description:

The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekends and off-hours are on an "as needed" basis.


Responsibilities:

Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary


Change and Request Management

  • Responsible and accountable for changes to the production environment for NAR applications
  • Testing and deployment of updates and enhancements
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary


Reporting & Special Projects

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Experience:

  • 5 or more years of professional experience as a Functional Support Analyst and/or similar role
  • Experience in Cash management/ Settlement systems/Wire transfer processes
  • Understanding of Treasury Operation
  • Treasury System (Integrity FIS) experience preferred, but not mandatory
  • Database skills (MS SQL)
  • Windows servers experience
  • SWIFT Payment processing, a plus
  • Unix/Linux hands on experience with knowledge of day to day commands, a plus
  • Strong analytical and problem-solving skills.


Education:

  • Bachelor's degree in finance or related field.


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:

Name: Sapna

Email: sapna.s@ustechsolutionsinc.com

Internal Id: 24-25175

  • Application Production Support Analyst

    1 month ago

    Montreal, Canada Axelon Services Corporation Full time

    Title: Application Production Support Analyst Location: Montreal, QC Business Overview: The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business, Strategic initiatives, regulatory changes and reengineering of...

  • Application Production Support Analyst

    3 weeks ago

    Montreal, Canada US Tech Solutions Full time

    MISSION AND OBJECTIVES The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The...

  • Application Production Support Analyst

    2 months ago

    Montreal, Canada SkySys Full time

    MISSION AND OBJECTIVES The Client Analyst ("Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT Client. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed....

  • Application Support Analyst

    4 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team is responsible for delivering day-to-day services to Société Générale investment and corporate bank units and their clients. The team's goal is to accelerate the transformation of these units through an agile approach, fostering a technology and data culture, and adopting an...

  • Application Production Support Analyst

    1 month ago

    Montreal, Quebec, Québec, Canada Sky Systems, Inc. Full time

    Application Production Support AnalystMontreal, QC - On-site 50% of the time including on Mondays or Fridays and as of January 2025, 3 days a week. Possibility to be "on call” sometime, weekend schedule (on rotation) and work hours between 7:30AM and 7:30PM (divided in 3 shifts)Long-term contractMAIN RESPONSIBILITIESLevel 1 and 2 SupportActive monitoring...

  • Application Support Analyst

    1 month ago

    Montreal, Canada C.G.I. Full time

    Application Support AnalystAs a key member of our team, you'll provide essential technical and functional support for critical applications used by our New York-based trading and risk analysts. Your strong communication and interpersonal skills, combined with a solid understanding of ITIL best practices, will be vital in ensuring the smooth operation and...

  • Application Support Analyst

    1 month ago

    Montreal, Quebec, Québec, Canada SPECTRAFORCE Full time

    Application Support Analyst 12M contract (Potential of extension after 12 months/conversion)Montréal QC H3A 2A6 (Hybrid – 50% REMOTE)Mission and objectives:The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.Such tasks include change, user...

  • Application Support Analyst

    2 weeks ago

    Montreal, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...

  • Application Support Analyst

    3 weeks ago

    Montreal, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...

  • Application Support Analyst

    3 weeks ago

    Montreal, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...

  • Application Support Analyst

    1 month ago

    Montreal, Canada Société Générale Assurances Full time

    Application Support Analyst IT (Information Technology) Permanent contract Montreal, Quebec, Canada Reference 24000LEU Start date Immediately Publication date 2024/10/21 Responsibilities ABOUT THE JOB: The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and...

  • Application Support Analyst

    4 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    Job Title: Application Support AnalystAbout the Role:Global Banking Technology & Operations (GBTO) is seeking an experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing technical support to users of regulatory reporting and trading applications.Key Responsibilities:Monitor processes...

  • Application Production Support

    1 month ago

    Montreal, Canada US Tech Solutions, Inc. Full time

    Business Overview:The IT Application Production Support Team Investment Funds Services is part of the Information. Technology Group, which works simultaneously on a wide range of projects arising from business, strategic initiatives, regulatory changes and reengineering of existing applications to improve functionality and efficiency.Department OverviewThe...

  • Application Production Support

    2 months ago

    Montreal, Canada US Tech Solutions Full time

    Business Overview: The IT Application Production Support Team Investment Funds Services is part of the Information. Technology Group, which works simultaneously on a wide range of projects arising from business, strategic initiatives, regulatory changes and reengineering of existing applications to improve functionality and efficiency. Department Overview...

  • Application Support Analyst

    2 months ago

    Montreal, Canada SGS Société Générale de Surveillance SA Full time

    ABOUT THE JOB: The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data...

  • Application Support Analyst

    2 months ago

    Montreal, Quebec, Québec, Canada QUANTEAM - North America Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...

  • Application Production Support

    2 months ago

    Montreal, Canada US Tech Solutions Full time

    Montreal, QC, Canada 40% Remote Contract Starts 10/17/2024Job DescriptionBusiness Overview:The IT Application Production Support Team Investment Funds Services is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business, strategic initiatives, regulatory changes, and reengineering of existing...

  • Application Support Analyst

    3 days ago

    Montreal, Canada Sii Full time

    Description:About the team:The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to bank investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data...

  • Application Support Analyst

    1 month ago

    Montreal, Canada SGS Société Générale de Surveillance SA Full time

    ABOUT THE JOB:The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data...

  • Application Support Analyst

    3 months ago

    Montreal, Canada SGS Société Générale de Surveillance SA Full time

    ABOUT THE JOB:The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data...