Admin Assistant

Property Marketing & Vacancy Management

• Post advertisements promptly for all vacant properties across multiple platforms (e.g., Facebook, Marketplace, etc.).
• Ensure listings contain up-to-date photos, rent details, utility information, and contact numbers.
• Monitor and update advertisements to ensure maximum visibility and occupancy.

Tenant Utility Bill Follow-up

• Conduct weekly follow-ups with tenants for utility payments (Hydro, Gas, Water, etc.).
• Send reminders and escalate unpaid cases after two follow-ups for management review.

Property Inspection & Compliance

• Perform weekly on-site visits for all Kelowna properties.
• Inspect for illegal parking, unauthorized structures, unapproved tenants/pets, and general maintenance.
• Submit weekly inspection reports with photos and findings to management.

Partnership Development

• Research, identify, and build relationships with NGOs and housing agencies (e.g., CMHA, Turning Point, KCR).
• Maintain an updated NGO Contact Sheet with communication records and potential tenant placement opportunities.

Airbnb Management – Langley House

• Manage and update the Airbnb listing with accurate photos, pricing, and availability.
• Respond promptly to guest inquiries and reviews to maintain high ratings and occupancy.

Contractor Coordination (JV Contracting – Jaskaran)

• Monitor progress on all maintenance and renovation projects.
• Conduct on-site verification and approval prior to final payment releases.

Tenant Complaint Resolution

• Respond to tenant complaints within 24 hours.
• Record actions and resolutions in the Google Complaint Tracker Sheet.
• Conduct follow-up calls to ensure tenant satisfaction and closure of cases.

Vendor & Cost Optimization

• Source and evaluate new vendors to secure cost-effective, reliable services.
• Maintain a Vendor Sheet with contact details and performance feedback.

Qualifications:

Education & Experience

• Diploma or degree in Property Management, Business Administration, Hospitality, or a related field (preferred but not mandatory).
• Minimum 1–2 years of experience in property management, customer service, real estate administration, or a related operational role.
• Experience using online listing platforms (Facebook Marketplace, Airbnb, etc.) and managing digital marketing posts.
• Proficiency in using digital platforms such as Facebook Marketplace, Airbnb, Google Workspace (Sheets, Docs, Drive), and basic CRM tools.
• Ability to manage and update property listings with accurate photos and information.
• Strong organizational abilities for scheduling inspections, tracking complaints, and updating documentation.
• Strong attention to detail for monitoring property conditions, unauthorized activities, and compliance issues.
• Competence in vendor sourcing, evaluation, and cost comparison.
• Ability to handle multiple tasks simultaneously, including advertising vacancies, managing utilities, and tracking tenant issues.
• Excellent written and verbal communication skills for communicating with tenants, contractors, NGOs, and management.
• Skilled in resolving tenant complaints politely, professionally, and within set timelines.
• Strong customer service mindset with the ability to de-escalate issues and ensure tenant satisfaction.
• Sound judgment when escalating unpaid utilities, major complaints, or contractor issues to management.
• Valid driver's license and reliable transportation for weekly property visits.
• Ability to work independently with minimal supervision and manage time efficiently.
• Flexibility to conduct on-site visits and inspections as required.

Job Type: Full-time

Pay: From $3,200.00 per month

Application question(s):

• Do you have driver license?

Work Location: In person