Assistant General Manager- Operations

3 days ago

Mississauga, Ontario, Canada Hyatt Full time US$69,900 - US$129,900 per year

This role is for a passionate hospitality professional who leads by example and constantly strives to elevate their team and the service they provide. The Assistant General Manager - Operations thrives in a dynamic environment, is open to new ideas and works closely with the operational teams.

Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations.

Responsibilities & Skills

  • Ensures that all brand standards are being maintained in each area of the property
  • Work with AGM- FOH in achieving common goals
  • Directly leads Housekeeping, Maintenance and Shuttle Operation departments
  • Oversees Common Area cleanliness, Outside / Inside Building Maintenance and Security
  • Conducts weekly one on one meetings with Department Heads
  • Plan, organize, facilitate and attend departmental/hotel wide meetings as required
  • Ensures each department has accurate and complete inventory and all supplies are maintained
  • Assists and approves departmental scheduling in conjunction with occupancy and business needs
  • Monitors productivity of all departments and makes proactive adjustments
  • Assist departmental supervisors and managers with performance management as needed
  • Motivates and empowers staff to solve guest issues
  • Focused on guest satisfaction (HySat) scores and strategies to improve
  • Provides excellent customer service by being readily available/approachable for all guests
  • Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
  • Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
  • All other duties as assigned
  • This position directly reports to the General Manager.

Qualifications

  • Minimum five years experience in a hotel environment and three years management experience in a similar role
  • Proven track record of successful strategy implementation and achieving/succeeding goals
  • Previous experience with operational departments, budgeting and forecasting; preference for a Food and Beverage background
  • Proficient use of Microsoft suite including Excel, Word, Outlook, Opera Cloud and Micros
  • Proven ability to communicate effectively in English, written and verbal, particularly the ability to correspond to guest complaints (in person and in written form)
  • Ability to demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible
  • An exceptional level of attention to detail and ability to multitask while working in a dynamic environment
  • Maintain positive and productive working relationships with other associates and departments
  • Proven team leader with a high level of energy and motivation
  • Ability to work a flexible schedule: weekends as required

Benefits

  • Competitive salary and benefits package
  • Hyatt Colleague Rate Program
  • Health& Life Insurance Benefits

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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