General Manager, Laboratory Operations

Job Title:

General Manager, Laboratory Operations & Business Development

Industry:

Diagnostics / Digital Health / Laboratory Services

Compensation Range:

$100,000 – $150,000 CAD
, commensurate with experience and qualifications.

About Science & Humans

Science & Humans is Canada's largest digital hormone health platform, based in Mississauga, Ontario. We offer scientifically-backed solutions and treatments focused on Hormone Health, Aging Well, Longevity, and Sexual Wellness. With over 50,000 satisfied customers, we are leading the transformation of proactive, personalized health through a seamless end-to-end digital experience. Our growing team is driven by innovation, clinical integrity, and a shared mission to improve lives through better health.

Job Overview

We are seeking an experienced and dynamic
General Manager, Laboratory Operations & Business Development

to lead and oversee the end-to-end operations of our growing diagnostics division. This role is ideal for a strategic, hands-on operator who can streamline lab workflows, manage vendor and partner relationships, elevate digital product experience, and drive commercial growth.

This is a full-time,
onsite leadership role

responsible for operational excellence, compliance, vendor oversight, digital platform alignment, and revenue expansion within diagnostic services.

Key Responsibilities

Laboratory Operations Management

• Oversee daily lab workflow, sample lifecycle, quality standards, regulatory compliance, and turnaround times.
• Lead operational optimization initiatives to improve efficiency and accuracy.
• Implement SOPs, QA/QC processes, and performance metrics.
• Coordinate between internal lab teams, external labs, clinicians, and cross-functional departments.

Vendor & Partner Management

• Manage relationships with laboratory vendors, suppliers, diagnostic partners, and logistics providers.
• Negotiate contracts, SLAs, pricing, and performance expectations.
• Identify new vendor opportunities to expand capacity, capabilities, or geographic reach.
• Monitor vendor compliance, operational KPIs, and service quality.

Digital Experience & Platform Oversight

• Work closely with product, engineering, and clinical teams to ensure seamless digital diagnostic workflows.
• Optimize user experience for test ordering, sample collection, tracking, and reporting.
• Evaluate technology needs and collaborate on product enhancements related to diagnostics.
• Support troubleshooting and escalation management for digital-lab integrations.

Business Development & Growth

• Develop and execute strategies to expand the diagnostics portfolio.
• Identify and nurture partnerships with clinics, employers, insurers, and wellness providers.
• Support pricing strategy, new product launches, and go-to-market planning.
• Analyze market trends, customer needs, and revenue opportunities.

Leadership & Cross-Functional Collaboration

• Lead cross-departmental initiatives involving operations, product, clinical, and customer experience.
• Manage and mentor team members across operations and partner-facing functions.
• Drive a culture of accountability, innovation, and continuous improvement.

Required Qualifications

• 4+ years of hands-on experience in a diagnostic laboratory business, ideally within operations, partnerships, or business development.
• Strong understanding of diagnostics workflows, regulatory considerations, and lab operations.
• Proven experience managing vendors, procurement, or diagnostic service providers.
• Experience working closely with digital health platforms or tech-enabled healthcare services.
• Demonstrated capability in business development, partnership growth, or commercial operations.
• Excellent analytical, communication, and project management skills.
• Ability to thrive in a fast-paced, scaling environment with high ownership.

What We Offer

• Competitive compensation and benefits
• Leadership role in a rapidly expanding digital-diagnostics organization
• Opportunity to shape national-level diagnostic operations and commercial strategy
• Mission-driven environment innovating in hormone and preventive health

Commitment & Process

Science & Humans is committed to providing a respectful, welcoming, and inclusive work environment where every employee can bring their full self to work, thrive, and be successful. If you require any accommodations during the recruitment process, please let us know — we're happy to support you.

As part of our recruitment process, we may use artificial intelligence tools to support or assist in the review of applications. These tools are used to help identify candidates whose qualifications best align with the requirements of the role.

We thank all interested candidates for applying. However, only those selected for an interview will be contacted.