Customer Operations Specialist

3 days ago

Mississauga, Ontario, Canada General Mills Full time

OVERVIEW

The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:

  1. Order management
  2. Service issue resolution
  3. Supply Chain efficiencies

The Customer Operations Specialist role works closely with the Field Sales team, General Mills Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.  

KEY ACCOUNTABILITIES

  • Receive and process customer orders, ensuring that orders filed meet General Mills policies
  • Manage and resolve service issues; devise a solution that best meets both General Mills' and the customer's needs
  • Work closely with Customer Operations team (i.e. Customer Replenishment Analysts), Customer Shipping Facilities, customer, and Field sales to execute merchandising events
  • Communicate with Field sales and Trade team to ensure accurate invoiced pricing
  • Identify and analyze business opportunities to maximize efficiencies and/or enhance General Mills' relationship with the customer

MINIMUM QUALIFICATIONS

  • Bachelor's degree
  • Strong communication skills
  • Highly self-motivated
  • Strategic problem-solving skills
  • Ability to think proactively and to make decisions independently
  • Ability to manage multiple responsibilities and demands in a fast-paced work environment
  • Strong teamwork skills including cross functional collaboration
  • Ability to develop and sustain long-term business relationships

PREFERRED QUALIFICATIONS

  • Ability to identify and execute process improvement opportunities
  • Ability to develop and sustain long-term business relationships
  • Computer proficiency – SAP and Microsoft Office, experience with Excel

ADDITIONAL CONSIDERATIONS

  • Applicants for this position must be currently authorized to work in Canada on a full-time basis.  General Mills will not sponsor applicants for this position for work visas. 

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