Customer Operations Specialist

2 days ago

Mississauga, Ontario, Canada General Mills Full time

Overview
The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:

  • Order management
  • Service issue resolution
  • Supply Chain efficiencies

The Customer Operations Specialist role works closely with the Field Sales team, General Mills Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.

Key Accountabilities

  • Receive and process customer orders, ensuring that orders filed meet General Mills policies
  • Manage and resolve service issues; devise a solution that best meets both General Mills' and the customer's needs
  • Work closely with Customer Operations team (i.e. Customer Replenishment Analysts), Customer Shipping Facilities, customer, and Field sales to execute merchandising events
  • Communicate with Field sales and Trade team to ensure accurate invoiced pricing
  • Identify and analyze business opportunities to maximize efficiencies and/or enhance General Mills' relationship with the customer

Minimum Qualifications

  • Bachelor's degree
  • Strong communication skills
  • Highly self-motivated
  • Strategic problem-solving skills
  • Ability to think proactively and to make decisions independently
  • Ability to manage multiple responsibilities and demands in a fast-paced work environment
  • Strong teamwork skills including cross functional collaboration
  • Ability to develop and sustain long-term business relationships

Preferred Qualifications

  • Ability to identify and execute process improvement opportunities
  • Ability to develop and sustain long-term business relationships
  • Computer proficiency – SAP and Microsoft Office, experience with Excel

Additional Considerations

  • Applicants for this position must be currently authorized to work in Canada on a full-time basis. General Mills will not sponsor applicants for this position for work visas.

  • Customer Operations Specialist

    3 days ago

    Mississauga, Ontario, Canada General Mills Full time

    OVERVIEW The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:Order managementService issue resolutionSupply Chain...

  • Customer Operations Specialist

    2 weeks ago

    Mississauga, Ontario, Canada AstraZeneca Full time

    Are you ready to make a difference in the world of healthcare? As a Specialist in Customer Operations, you'll be at the forefront of ensuring efficient and compliant processing of customer orders within a GxP-regulated environment.You'll serve as the main point of contact for healthcare providers, distributors, and pharmacies, supporting account onboarding...

  • Customer Operations Specialist

    3 days ago

    Mississauga, Ontario, Canada AstraZeneca Full time

    Are you ready to make a difference in the world of healthcare? As a Specialist in Customer Operations, you'll be at the forefront of ensuring efficient and compliant processing of customer orders within a GxP-regulated environment.You'll serve as the main point of contact for healthcare providers, distributors, and pharmacies, supporting account onboarding...

  • Trilingual Customer Success Specialist

    2 days ago

    Mississauga, Ontario, Canada Embark Student Corp. Full time $45,000 - $55,000

    Trilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement)Application Deadline: 28 November 2025Department: Customer SuccessEmployment Type: Fixed Term ContractLocation: Head OfficeCompensation: $45,000 - $55,000 / yearDescription Please note: We are only accepting and reviewing trilingual Mandarin AND Cantonese speaking...

  • Customer Support Specialist

    1 week ago

    Mississauga, Ontario, Canada Uline Full time $31 - $36

    Customer Support SpecialistPay from $31 to $36 per hour with significant growth and earning potentialToronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built...

  • Customer Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada RhythmQ Full time

    The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each...

  • Customer Support Specialist

    7 hours ago

    Mississauga, Ontario, Canada Northern Fitness Full time

    Job SummaryAt Northern Fitness, we strive to provide an exceptional customer experience across all customer touchpoints especially when it comes to interactions with our customer support team. The Customer Support Specialist is responsible for ensuring customer inquiries (phone, email, and chat) are handled in an efficient manner in accordance with company...

  • Customer Experience Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Quince Full time

    ABOUT QUINCEFounded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a...

  • Security Operations Specialist

    2 weeks ago

    Mississauga, Ontario, Canada CDW Canada Full time

    DescriptionAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who...

  • Security Operations Specialist

    2 weeks ago

    Mississauga, Ontario, Canada CDW Full time

    DescriptionAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who...