Medical Office Assistant

2 weeks ago

Vancouver BC VB T, Canada Terra Nova Medical Clinic Full time

Terra Nova Medical is a family practice organization.

We are currently hiring 1 Medical Office Assistant (MOA) at Terra Nova Yaletown Medical Clinic. The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, fast- paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

  • Deliver the highest level of customer service both in person and over the phone.
  • Welcome, greet, assist, give direction to clients/patients.
  • Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments.
  • Receive and make phone calls, send faxes, send emails, create referrals.
  • Receive and communicate messages for medical staff and patients.
  • Maintain accurate electronic medical records: update addresses, phone numbers, personal information.
  • Assist health care providers in measuring height and weight for patients.
  • Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively.
  • Demonstrate knowledge of medical terminology.
  • Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers.
  • Coordinate submitting referrals to specialist offices and hospitals.
  • Assist in assessing the quality of patient/client care.
  • Follow organizational guidelines and protocols; participate in implementing organizational protocols.
  • Comply with all privacy and confidentiality guidelines, including HIPAA regulations.
  • Perform other duties that may be assigned as required.

Qualifications and Skills:

  • Completion of Grade 12
  • Strong organizational and interpersonal skills.
  • Excellent communication skills and a customer service-oriented approach.
  • Familiarity with medical terminology and healthcare environment is an asset but not required.
  • Proficient in the use of computer programs and medical software.
  • Able to multitask and handle pressure during busy periods.
  • MOA experience is an asset.
  • Familiarity with Juno/Oscar is an asset.
  • Working knowledge of Microsoft Word and Excel.
  • Minimum typing speed of 45 WPM with high accuracy.
  • Fluent in spoken and written English

We offer :

  • Competitive salary based on experience and job duties.
  • An excellent opportunity to be mentored by a dedicated training team—ideal for individuals with no prior experience but a strong willingness to learn.
  • The chance to be part of the expansion of an established medical clinic brand into a larger organization.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

Hours: 40 per week, with a 30-minute unpaid meal break.

Important note: Only shortlisted applicants will be contacted directly by phone during our recruitment process. We do NOT send any messages or request that you download any applications.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

  • Extended health care
  • Wellness program

Ability to commute/relocate:

  • Vancouver, BC V6B 5T4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • When are you available to start?
  • Have you been referred by someone working in Terra Nova Medical Clinics, if yes, please provide the name.

Work Location: In person

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