Medical Office Assistant- MOA

We are currently hiring a Medical Office Assistant (MOA) at Terra Nova One Park. The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, fast- paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

• Deliver the highest level of customer service both in person and over the phone.
• Welcome, greet, assist, give direction to clients/patients.
• Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments.
• Receive and make phone calls, send faxes, send emails, create referrals.
• Receive and communicate messages for medical staff and patients.
• Maintain accurate electronic medical records: update addresses, phone numbers, personal information.
• Assist health care providers in measuring height and weight for patients.
• Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively.
• Demonstrate knowledge of medical terminology.
• Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers.
• Coordinate submitting referrals to specialist offices and hospitals.
• Assist in assessing the quality of patient/client care.
• Follow organizational guidelines and protocols; participate in implementing organizational protocols.
• Comply with all privacy and confidentiality guidelines, including HIPAA regulations.
• Perform other duties that may be assigned as required.

Qualifications and Skills:

• Completion of Grade 12
• Strong organizational and interpersonal skills.
• Excellent communication skills and a customer service-oriented approach.
• Familiarity with medical terminology and healthcare environment is an asset but not required.
• Proficient in the use of computer programs and medical software.
• Able to multitask and handle pressure during busy periods.
• MOA experience is an asset.
• Familiarity with Juno/Oscar is an asset.
• Working knowledge of Microsoft Word and Excel.
• Minimum typing speed of 45 WPM with high accuracy.
• Fluent in spoken and written English
• Fluent in Cantonese and Mandarin is an asset but not required.

We offer :

• Competitive salary based on experience and job duties.
• An excellent opportunity to be mentored by a dedicated training team—ideal for individuals with no prior experience but a strong willingness to learn.
• The chance to be part of the expansion of an established medical clinic brand into a larger organization.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome new members to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Terra Nova Medical Clinic is an equal opportunity employer.

Hours: 40 per week, with a 30-minute unpaid meal break.

Important Note: Only shortlisted applicants will be contacted directly by phone during our recruitment process. We do NOT send any messages or request that you download any applications.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Vision care
• Wellness program

Application question(s):

• Please indicate when you would be available to start.
• Are you eligible to work in Canada?
• Were you referred by any current employee? If yes, please provide their full name.

Work Location: In person