Service Department Manager

1 week ago

Medicine Hat AB TB R, Canada Velocity-West Autogroup Full time $80,000 - $110,000 per year

Job Overview

We are seeking a dedicated Service Department Manager at our Sun Valley Honda location in Medicine Hat. The ideal candidate will be responsible for driving sales, managing staff, and ensuring exceptional customer service. This role requires strong leadership skills and the ability to effectively communicate with team members and customers alike. Reporting the the General Manager, Fixed Operations Director and Ownership team, the Service Manager will be responsible for the performance of the department as a whole.

Responsibilities

  • Lead and supervise department staff, fostering a positive team environment
  • Manage daily operations including warranty, internal and customer pay repair orders
  • Oversee recruiting, training, and development of team members
  • Ensure high standards of customer service are maintained at all times
  • Conduct regular performance evaluations and provide constructive feedback
  • Collaborate with upper management on departmental goals and initiatives

Skills

  • Strong negotiation skills to effectively manage vendor relationships
  • Proficient in dealership management system practises
  • Excellent organizational skills with a keen attention to detail
  • Proven leadership capabilities with a focus on team management
  • Strong communication skills for effective interaction with customers and staff
  • Time management skills to prioritize tasks efficiently
  • Ability to train and develop staff to achieve their full potential

Join our team as a Department Manager where you can make an impact through your leadership and expertise in retail operations With 6 Western Canada locations, the Velocity-West Autogroup provides you with an excellent opportunity to advance your career.

Job Types: Full-time, Permanent

Pay: $80,000.00-$110,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Ability to commute/relocate:

  • Medicine Hat, AB T1B 4R7: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Dealership: 5 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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