Customer Service Representative
1 week ago
We're looking for a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. This role plays a key part in delivering an exceptional service experience for our customers by coordinating service appointments and ensuring post service follow-up.
What You'll Do:
- Serve as the primary point of contact for customers scheduling service appointments
- Manage incoming calls, emails, and online booking requests efficiently and professionally
- Coordinate service schedules to ensure timely and accurate bookings
- Conduct follow-up calls to confirm service satisfaction and address any concerns
- Document customer interactions and feedback in our CRM system
- Maintain a positive, solutions-focused approach to every customer interaction
What We're Looking For:
- Strong communication and customer service skills
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable with computer systems
- A proactive attitude and commitment to providing top-quality service
- Previous customer service or service department experience is an asset
What We Offer:
- Competitive compensation
- A supportive, team-oriented environment
- Opportunities for training and growth
- Benefits package
If you're passionate about helping customers and ensuring a smooth, positive service experience, we'd love to hear from you
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Extended health care
Experience:
- customer service: 1 year (preferred)
Work Location: In person
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