Assistant Manager, TRO Marketing

 

Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.

Competencies

Accountability
Attention to Detail
Communication
Cultural Sensitivity
Coaching
Problem Solving
Conflict Management
Time Management
Client/Customer Focus

Job Duties

Manage and create content for Tricolour social media accounts and website
Create and maintain a calendar to ensure consistent marketing throughout the year
Create promotional materials and graphics for online and physical marketing including rave cards, brochures, posters, and other signage
Exhibit a working knowledge of all of the software used in the store regularly, including Adobe Acrobat, Illustrator, Photoshop, Lightroom, Canva, Excel, and Word
Assist the purchasing manager in creating new clothing and merchandise designs
Organize and facilitate photoshoots to promote Tricolour products
Work with the Travel and Administration Manager to ensure consistent branding and marketing of the Tricolour Express and the bus service in general
Assist the purchasing manager in creating new clothing and merchandise designs
Organize and facilitate photoshoots to promote Tricolour products
Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
Work roughly 2-3 MOD shift's a week
Complete monthly inventory counts alongside co-managers and be available to receive deliveries
Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise ***
Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals***
Ensure that employees adhere to all health and safety regulations***
Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise ***
Attend and fully participate in all in person and virtual meetings
Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
Exhibit a working knowledge of service staff portfolios
Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner***
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Oversee the day-to-day operations, in collaboration with the Head Manager ***
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Accurately monitor, maintain and report inventories, the flow of products, and weekly orders ***
Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
Maintain positive working relationships with relevant suppliers related to all portfolios
Oversee staff to ensure work is being performed according to established standards ****
Complete other duties as assigned

Job Requirements

Sound analytical thinking, planning, prioritization, and execution skills
Demonstrated time management skills
Ability to identify measures of performance and actions needed to improve or correct performance
Ability to delegate, set expectations, and monitor progress of all direct reports
Ability to remain calm and poised in urgent situations
Ability to supervise and motivate a team to achieve and exceed their goals

Work Conditions

Operation of desktop computer and peripherals
Interaction with employees, management, and the public at large

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