Assistant Manager, TRO Clothing and Graphic Design AM

Job Summary 

Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.

Competencies 

Accountability
Attention to Detail
Communication
Cultural Sensitivity
Problem Solving
Conflict Management
Time Management
Client/Customer Focus  

Job Duties  

General Management Responsibilities  

Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere 

Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards 

Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep 

Attend and fully participate in all in person and virtual meetings 

Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution   

Participate as an active member on hiring panels to keep the service adequately staffed 

Obtain a strong working knowledge of service hardware and software 

Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual 

Other duties as assigned by Head Manager or VPOPS 

Graphics & Clothing Assistant Manager

Use past sales trends to order clothes and merchandise, while creating designs for new clothing and merchandise 

Create designs for new clothing and merchandise in conjunction with the Marketing and Online Assistant Manager and Head Manager 

Assist Marketing and online with graphics for social media and promotional materials  

Use appropriate software (Illustrator, Photoshop, Canva) to create logos for new items 

Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere 

Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards 

Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep 

Attend and fully participate in all in person and virtual meetings 

Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution   

Participate as an active member on hiring panels to keep the service adequately staffed 

Obtain a strong working knowledge of service hardware and software 

Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual 

Other duties as assigned by Head Manager or VPOPS  

Job Requirements  

Sound analytical thinking, planning, prioritization, and execution skills  

Demonstrated time management skills  

Ability to identify measures of performance and actions needed to improve or correct performance  

Ability to supervise and motivate a team to achieve and exceed their goals  

Ability to delegate, set expectations, and monitor progress of all direct reports  

Ability to remain calm and poised in urgent situations  

Work Conditions  

Interaction with employees, management, and the public at large  

Operation of desktop computer and peripherals 

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