Assistant Manager, TRO Custom Ordering

Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.

Competencies

Accountability
Attention to Detail
Communication
Cultural Sensitivity
Problem Solving
Conflict Management
Time Management
Client/Customer Focus

Job Duties

Use past sales trends to order clothes, merchandise, and school supplies for the store, while creating designs for new clothing and merchandise
Create designs for new clothing and merchandise in conjunction with the Marketing and Online Assistant Manager and Head Manager
Use appropriate software (Illustrator, Photoshop, Canva) to create logos for new items
Oversee all matters related to custom ordering, and follow established processes
Order staff uniforms and merchandise
Schedule all deliveries for the store
Work roughly 2-3 MOD shift's a week
Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Accurately monitor, maintain and report inventories, the flow of products, and weekly orders
Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
Maintain positive working relationships with relevant suppliers related to all portfolios
Oversee staff to ensure work is being performed according to established standards****
Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals***
Coordinate activities with the Head Manager by scheduling work assignments, setting priorities, and delegating work ****accordingly
Participate as an active member on hiring panels to keep the service adequately staffed
Ensure that all employees comply with company policies, procedures, and ethical standards****
Attend and fully participate in all in person and virtual meetings
Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
Oversee the day-to-day operations, in collaboration with the Head Manager***
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner****
Exhibit a working knowledge of service staff portfolios
Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Ensure that employees adhere to all health and safety regulations****
Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
Complete other duties as assigned

Job Requirements

Sound analytical thinking, planning, prioritization, and execution skills
Demonstrated time management skills
Ability to identify measures of performance and actions needed to improve or correct performance
Ability to supervise and motivate a team to achieve and exceed their goals
Ability to delegate, set expectations, and monitor progress of all direct reports****
Ability to remain calm and poised in urgent situations

Work Conditions

Interaction with employees, management, and the public at large
Operation of desktop computer and peripherals

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