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Assistant Manager, FBK Logistics

2 weeks ago

University Ave Kingston ON KL P Canada John Deutsch International Full time
Reports To
Food Bank Head Manager
Job Summary
The AMS Food Bank provides a confidential and non-judgmental food service to members of the Queen's community. We aim to provide our patrons with food services in the most comfortable environment possibleThe Food Bank Assistant Manager, under the direction of the Food Bank Head Manager, will primarily be responsible to coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly. This position will determine volunteer staffing requirements for the administration department and oversee the hiring of all volunteer staff. This role will also ensure that all employees comply with company policies, procedures, and ethical standards. The Food Bank Assistant Manager must possess strong formal and informal leadership skills and demonstrated time management skills.
Job Duties

Coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly
Determine staffing requirements for the administration department and oversee the hiring of staff
Ensure that all employees comply with company policies, procedures, and ethical standards
Administer disciplinary action in accordance with established procedures
Ensure that employees adhere to all health and safety regulations
Provide informal feedback and coaching to staff on an ongoing basis
Attend and fully participate in all in person and virtual meetings
Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
Maintain shift schedules to ensure sufficient employee coverage
Exhibit a working knowledge of Assistant Manager portfolios
Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner.
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Oversee the day-to-day operations, in collaboration with the Head Manager
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Accurately monitor, maintain and report inventories, the flow of products, and weekly orders
Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
Maintain positive working relationships with relevant suppliers related to all portfolios
Oversee staff to ensure work is being performed according to established standards
Increasing collaborations with clubs and external organizations
Creating and managing social media accounts
Attending marketing caucus to work with other marketing AM's to better their skills and expand ideas etc.
Purchase marketing resources
Unpacking weekly grocery orders with the head manager
Complete other duties as assigned

Job Requirements

Strong formal and informal leadership skills
Demonstrated time management skills
Ability to identify measures of performance and actions needed to improve or correct performance
Ability to remain calm and poised in urgent situations
Ability to delegate, set expectations, and monitor progress of all direct reports

Work Conditions

Interaction with employees, management, and the public at large
Working closely with Food Bank Head Manager to establish a flexible schedule
Minimal stacking and sorting of stock