Medical Office Assistant

1 week ago

Qualicum Beach BC, Canada Care2Talk Technologies Full time

Join the Fun at Care2Talk Health

At Care2Talk Health, we believe healthcare shouldn't be boring—or hard to access. That's why we're on a mission to make health care simple, accessible, and awesome for the people who need it most.

We're looking for someone who wants to have FUN with flexibility. If you love making a difference, enjoy working in a supportive, people-first environment, and want a job that fits your lifestyle, we'd love to talk

Administrative & Front Desk Duties

  • Greet patients in a friendly and professional manner upon arrival
  • Manage appointment scheduling, cancellations, and reminders
  • Answer phones and respond to emails with timely, clear communication
  • Maintain up-to-date patient records, charts, and intake forms in the EMR system
  • Verify and update patient demographics, insurance, and referral details

Hearing Clinic-Specific Support

  • Prepare hearing test rooms and assist with equipment setup
  • Track and manage hearing aid inventory, orders, repairs, and loaner devices
  • Coordinate hearing aid pickups and follow-ups
  • Liaise with audiologists to ensure smooth patient flow and accurate file documentation

Clinical & Provider Support

  • Prepare exam rooms and ensure cleanliness between patients
  • Support audiologists or nurse practitioners by organizing charts, documenting visit notes (as applicable), and setting up necessary tools
  • Transcribe or input provider notes into the EMR
  • Print, fax, or forward referrals, requisitions, or medical forms as requested
  • Monitor fax/email inboxes and route communications appropriately

Operations & Clinic Maintenance

  • Maintain organized front desk and patient areas
  • Manage incoming and outgoing mail, packages, and lab shipments (including hearing aids)
  • Report any facility or equipment issues to management

Patient Support & Communication

  • Help patients navigate care pathways, including referrals and specialist appointments
  • Provide compassionate, clear guidance to seniors or patients with hearing loss
  • Assist with consent forms, third-party forms, and general documentation
  • Handle patient feedback or concerns professionally and escalate as needed

Key Skills & Attributes

  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Comfortable with EMR systems and office technology
  • Knowledge of hearing aids and basic audiology support is an asset
  • Empathetic, organized, and reliable with a high attention to detail
  • Manage appointment scheduling, cancellations, and reminders
  • Answer phones and respond to emails with timely, clear communication
  • Maintain up-to-date patient records, charts, and intake forms in the EMR system
  • Verify and update patient demographics, insurance, and referral details
  • Process payments, issue receipts, and complete daily cash reconciliation

Job Type: Full-time

Pay: From $27.50 per hour

Benefits:

  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Profit sharing
  • Vision care
  • Wellness program

Ability to commute/relocate:

  • Qualicum Beach, BC: reliably commute or plan to relocate before starting work (required)

Experience:

  • Accuro: 3 years (required)
  • Working in a managerial role: 2 years (required)
  • working in a clinic with Doctors or Nurse Practitioners: 3 years (required)
  • Customer service: 3 years (required)

Work Location: In person

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