Medical Office Admin

Administrative Care Coordinator – Lifemark Edmonton Alberta Region
Status:
Permanent Full Time Floater

Location:
Edmonton, Alberta. This position will assist clinics in and around Edmonton Alberta with the home clinic being Lifemark Physiotherapy Lake Beaumaris (located on Castledowns Road, Edmonton, AB)

Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as an
Administrative Care Coordinator
floater
Lifemark Health Group,
Canada's premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a
Administrative Care Coordinator
who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: "We have fun", We strive for simplicity", "We trust each other to do the right thing", "We go the extra kilometre" and "We belong here".

The
Administrative Care Coordinator
is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The
Administrative Care Coordinator
is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This position is a floating
Administrative Care Coordinator
who would assist multiple clinics in and around the Edmonton area for coverage and additional help.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient's medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Ability to travel to multiple locations across Edmonton Region and surrounding communities (Leduc, Sherwood Park, St. Albert, Stony Plain) is required

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent

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