Medical Receptionist

Welcome to MIC Medical Imaging

At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal.

If you are looking for a meaningful career opportunity, our organization could be the perfect fit 

Medical Receptionist - Summit Centre - Reception (RCP)

A Medical Receptionist is the first point of contact for patients and visitors. They are responsible for managing front desk operations, which include greeting patients, scheduling appointments and addressing inquiries. Their role ensures patients feel welcomed and informed. In addition they also handle a variety of critical tasks that facilitate efficient office management.

Position Type: Full-time

Role and Responsibilities

• Appointment Scheduling: Schedule and reschedule patient appointments, including follow-ups and consultations.
• Patient Care: Greet patients and visitors in a friendly and professional manner. Manage patient check-in and walk patients to their exams and change them according to their exam.
• Administrative Tasks: Answer phone calls and respond to patient inquiries. Maintain and update patient records and databases (MRIS).
• Billing/Insurance: Process patient billing and payment transactions. Verify insurance information and assist with claims submissions.
• Incoming/Outgoing Faxes: Including sending appointment requests, attaching requisitions to future appointments, managing consent forms for report releases, and sending outgoing faxes as requested.
• Communication: Relay messages between patients and healthcare providers. Provide information regarding office policies, procedures and services.
• Compliance & Confidentiality: Adhere to provincial, federal and MIC privacy and confidentiality regulations to maintain patient confidentiality. Ensure compliance with medical office policies and procedures.
• Maintain a clean, organized and professional reception area and change room area.

Qualifications and Education Requirements

• Education: High School diploma (required), completion of diploma from an accredited Medical Office Assistant program (preferred)
• Experience: Experience as a Medical Receptionist (preferred)
• Skills: Ability to complete repetitive tasks in a fast paced, high-pressure environment
  • Excellent patient care and interpersonal skills.
  • Ability to work independently and as part of a healthcare team.
  • Attention to detail and strong organizational skills.

Working Conditions & Physical Requirements

• Clinic setting
• Exposure to patients with various medical conditions, requiring adherence to infection protocols
• May be required to support other sites
• Prolonged periods of sitting

Core Competencies

• Attention to Detail: Maintain a high level of attention to detail while verifying and inputting information.
• Effective Communication: Demonstrates clear, concise verbal and written communication, adapting to different audiences and contexts to ensure understanding.
• Listening Skills: Actively listen with empathy, provide appropriate feedback and respect others' perspectives.
• Teamwork & Collaborations: Works collaboratively with teams, ensuring effective communication for optimal patient outcomes.
• Conflict Resolution: Identifies and resolves conflicts constructively, using de-escalation, negotiation and mediation skills to maintain positive relationships.
• Problem Solving: Applies critical thinking to identify issues and develop proactive, creative solutions.
• Professionalism & Ethics: Displays a professional attitude, adhering to ethical standards, and demonstrates accountability and reliability.
• Confidentiality: Protects sensitive information, adhering to confidentiality agreements and data protection policies.
• Integrity and Work Ethic: Upholds honesty, takes responsibility for tasks, and maintains high ethical standards.
• Work Quality and Safety: Delivers high-quality, accurate work while prioritizing safety and following procedures.

The MIC Story

MIC Medical Imaging is Canada's largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more.
MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships 

Imaging Excellence Starts with Healthy, Engaged Employees

Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide:

Competitive compensation
Flexible work commitments to accommodate life changes (i.e. full time, part time, casual)
Comprehensive health and dental coverage
Vacation allocated on years of services
Employer-sponsored pension program (RPP)
Professional learning and development opportunities
Supports to improve the physical and mental health of our employees
Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees
Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families.

MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace.
 
If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search.

 

What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today

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