Service Advisor

Experience the Somerville difference for your career

Service Advisor - Heavy & Light Trucks - Scarborough

Join our growing, forward-thinking team For over 60 years, Somerville has been a name that represents integrity and quality in the transportation industry. Our highly trained sales and service teams have earned a credible reputation through their unwavering commitment to customer service excellence. We are deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. We focus on caring about people, working together, and teamwork.

As a Somerville Hino Service Advisor, you are a consummate frontline customer relations and service sales professional. You will go to great lengths to ensure the satisfaction of your customers by addressing vehicle related problems, meeting pre-determined service sales objectives and delivering accurate performance in all of your administrative activities. Above all, you are fully committed to getting our customers back on the road and keeping them there

What makes you a great fit for this role? You can:

• Maintain a high level of customer satisfaction while selling the proper repairs/ services to meet clients perceived needs.
• Present a service menu of recommended maintenance services to each client and persuade the client to perform the necessary maintenance services.
• Provide accurate parts and labour quotes to clients as well as appropriate timelines for work completion.
• Professionally answer service line calls.
• Work closely with repeat customers and oversee their accounts.
• Coordinate and monitor service jobs assigned on an ongoing basis.
• Liaise between shop/technician/customer for best results and maximum efficiency.
• Maintain documentation including PO's, invoices, work orders, reports, etc as per SOP's.
• Communicate monthly service reminders.
• Ensure the shop is maintained with a clean, orderly, safe and professional look at all times.
• Cold call customers for new business and input their information in the CRM for tracking.

Somerville is committed to personal development for all team members who have the motivation and attitude to evolve. We promote diversity and inclusion and respect the rights of every individual to work to their highest potential, free of discrimination.

You'll bring:

• A high school diploma or post-secondary education.
• Truck Service Advisor experience in a dealership environment (preferred).
• At least 1 year sales experience – previous experience in a truck or automotive dealership or aftermarket environment is preferred.
• Ability to use and learn company-provided software.
• Ability to work independently and self motivated
• Strong commitment to delivering excellent customer service.

Culture Matters. We are a family-owned business that cares about one another as much as we care about our customers At Somerville your voice will be heard, as we are always looking for ways to improve and innovate. We believe in: "May the best idea win." Employee Surveys & Bi-Annual reviews allow for ample communication and feedback outside of regular day to day operations. We support work-life balance and support our team members accordingly.

You'll receive:

• A great work environment, with an active social club and events such as a pre long- weekend BBQ's
• Competitive salary and bonus plan, plus professional development to help you grow with us
• Excellent Health and Dental Benefits, including an Employee Assistance Program.
• Vision care.
• Your birthday off, with pay
• Fun Company Social Events

• A fulfilling career where you can relate to and engage with an incredible team.

• Opportunity to advance within a family owned and operated company.

At Somerville Hino, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone's contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Somerville Hino is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.