Service Advisor

4 days ago

Scarborough, Canada Scarboro Mazda Full time

Scarboro Mazda has an immediate requirement for an experienced Service Advisor to join our successful dealership in Scarborough. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

Scarboro Mazda is committed to offering:

- Competitive salary
- Guaranteed hours for Mazda-experienced technicians
- Health and Dental benefits
- Safety boot allowance
- Ongoing factory and OEM training
- Uniforms
- Strong management support
- Excellent working environment

**Responsibilities**:

- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customer
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner

**Qualifications**:

- Minimum 1 year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced environment, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report

Scarboro Mazda is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $35,950.00-$98,505.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Service Advisor: 1 year (required)
- Customer Service: 2 years (required)

**Language**:

- English (Fluent) (required)

Work Location: In person

Expected start date: 2021-10-12

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