Hd Service Advisor

2 weeks ago

Scarborough, Canada BDS FLEET SERVICE Full time

**WE ARE GROWING**

At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes.

Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company and play a crucial role. If you are committed and a collaborative professional looking to contribute to a hardworking, innovating team, this opportunity is for you.

**KEY RESPONSIBILITIES**
- Coordinate with opening of work orders, describing clearly and accurately the complaint/cause and scheduling all the service work with clients
- Responsible for reviewing technician work orders and finalizing service estimates
- Look up labour times using Alldata, Michell etc
- Ensure smooth transition between Service desk, Parts desk and technicians
- Enter, Coordinate and Manage WO's with client portal (Element, Auto Integrate, ARI, etc)
- Handle customer complaints with integrity and poise, and when necessary referring customers to the appropriate individual for resolution
- Maintain a professional appearance and a safe, clean work environment

**QUALIFICATIONS AND EXPERIENCE**:

- High school diploma required.
- 2 years in a role as an Automotive Service Advisor.
- Dependability and attention to detail.
- Ability to learn quickly and to work independently.
- Strong organizational skills.
- Ability to plan and manage multiple projects.
- Excellent analytical and communication skills.
- Self-motivated.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
During the COVID-19 pandemic, BDS Fleet Service has hired a Medical Safety Director that is introducing the strategies employed by hospitals to minimize exposure risk and help contain the spread of this virus and keep our staff safe.

**Experience**:

- Service Advisor: 3 years (preferred)

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