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Service Advisor

2 weeks ago

Scarborough, Canada Formula Honda Full time

**The Need**

Formula Honda, a part of Drive Autogroup is looking to hire an experienced Service Advisor. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

**The Company**

At **Drive Autogroup**, we share a vision. Our vision requires that we treat every customer just a little bit better than the competition does. Satisfied, contented and happy customers tell their friends, relatives and associates, so that they will return again and again to do business with us. At **Drive Autogroup**, we realize how very important it is for our employees to achieve their career goals. We assist our employees in attaining those goals so the time you. spend at work is rewarding. Our Employee's job satisfaction is. important to us.
- Experience in the automotive industry preferred
- Confident approach with customers to understand their needs
- Takes self-initiative to execute tasks
- Attention to detail and a positive attitude
- Strong communication skills
- Ability to work efficiently in a fast-paced environment
- Professional phone handling experience

**Job Duties**
- Schedule and arrange efficient and accurate diagnosis of reported problem
- Meet & greet customers in-person or via the phone
- Make repair & preventative maintenance recommendations
- Follow up with customer's to ensure their expectations were met/exceeded
- Maintain documentation, including PO, invoices, work orders, reports etc.
- Follow all organizational safety standards
- Adaptable to work evening and weekend shifts as needed
- Position involves sitting for long periods of time
- Involves the use of office equipment and computers for long periods of time
- Drive Autogroup is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter._