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Assistant Manager, QSC Public Liaison and Recruitment

2 hours ago

University Ave Kingston ON KL P Canada Alma Mater Society of Queen's University Full time
Job Summary
Queen's Stucons (QSC) is a student safety service that embodies the unique idea of students being responsible for students. QSC works to uphold the AMS and university rules and regulations at sanctioned events and venues. Most often, we can be found working at Clark Hall Pub, The Grad Club, the Queen's Pub (QP), concerts, speaker series, conferences, and formal events. QSC is the only service of its kind in North America, which represents the commitment of the AMS to the tradition of students' abilities to lead and supervise each other. QSC offers an exciting and dynamic work environment, where challenges regularly require staff to make sound judgments and leadership decisions while interacting with staff and students from a large diversity of backgrounds.

Competencies

Accountability
Communication
Cultural Sensitivity
Problem Solving
Conflict Management
Time Management
Customer/Client Focused

Job Duties

Engage student body and participate in regular recruitment activities through out the year
Develop a thorough understanding of on- and off-campus resources
Be responsible for a minimum of 1 on-call shift per week
Stimulate internal engagement by planning staff and volunteer socials in collaboration with the Head Manager and Logistics Manager
Manage marketing social media accounts to maintain the departments' brand and image
Organize video and photoshoots to generate visual media and to use in marketing and promotional material
Design, order, and market the QSC merchandising line
Create and maintain a marketing calendar to ensure consistent advertising throughout the year
Have a thorough knowledge of AMS Visual Identity Standards, and ensure all advertisements meet these standards
Create promotional materials and graphics for online and physical marketing including rave cards, brochures, posters, and other signage
Ensure that employees adhere to all health and safety regulations
Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Schedule and be present for the termination and discipline meetings
Exhibit a working knowledge of service staff portfolios
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Oversee the day-to-day operations, in collaboration with the Head Manager
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to keep the service operating to our level of standards, and to set a positive example for your team
Maintain positive working relationships with relevant stakeholders related to all portfolios
Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
Oversee staff to ensure work is being performed according to established standards
Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
Participate as an active member on hiring panels to keep the service adequately staffed
Ensure that all employees comply with company policies, procedures, and ethical standards
Attend and fully participate in all in person and virtual meetings
Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
Complete other duties as assigned

Job Requirements

Ability to identify measures of performance and actions needed to improve or correct performance
Ability to remain calm and poised in urgent situations
Ability to supervise and motivate a team to achieve and exceed their goals
Sound analytical thinking, planning, prioritization, and execution skills
Demonstrated project management skills
Ability to delegate, set expectations, and monitor progress of all direct reports

Work Conditions

Interaction with employees, management, and the public at large
Operation of desktop computer and peripheral