Assistant Manager, TRO Custom Ordering

6 days ago

Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time


The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.

The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs.  It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.  

In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.

Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.

Competencies
  • Accountability
  • Attention to Detail
  • Communication
  • Cultural Sensitivity
  • Problem Solving
  • Conflict Management
  • Time Management
  • Client/Customer Focus


Job Duties
  • Use past sales trends to order clothes, merchandise, and school supplies for the store, while creating designs for new clothing and merchandise
  • Create designs for new clothing and merchandise in conjunction with the Marketing and Online Assistant Manager and Head Manager
  • Use appropriate software (Illustrator, Photoshop, Canva) to create logos for new items
  • Oversee all matters related to custom ordering, and follow established processes
  • Order staff uniforms and merchandise
  • Schedule all deliveries for the store
  • Work roughly 2-3 MOD shift's a week
  • Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
  • Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Accurately monitor, maintain and report inventories, the flow of products, and weekly orders
  • Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
  • Maintain positive working relationships with relevant suppliers related to all portfolios
  • Oversee staff to ensure work is being performed according to established standards****
  • Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals***
  • Coordinate activities with the Head Manager by scheduling work assignments, setting priorities, and delegating work ****accordingly
  • Participate as an active member on hiring panels to keep the service adequately staffed
  • Ensure that all employees comply with company policies, procedures, and ethical standards****
  • Attend and fully participate in all in person and virtual meetings
  • Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
  • Oversee the day-to-day operations, in collaboration with the Head Manager***
  • Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
  • Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner****
  • Exhibit a working knowledge of service staff portfolios
  • Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
  • Ensure that employees adhere to all health and safety regulations****
  • Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
  • Complete other duties as assigned


Job Requirements
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Demonstrated time management skills
  • Ability to identify measures of performance and actions needed to improve or correct performance
  • Ability to supervise and motivate a team to achieve and exceed their goals
  • Ability to delegate, set expectations, and monitor progress of all direct reports****
  • Ability to remain calm and poised in urgent situations


Work Conditions
  • Interaction with employees, management, and the public at large
  • Operation of desktop computer and peripherals


The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

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