Immigration Administrative Assistant

2 weeks ago

Kitchener, Ontario, Canada Canada Immigration Advisors Full time

About Us

Canada Immigration Advisors provides personalized immigration consulting services to clients across Canada and worldwide. We are looking for a proactive and organized Immigration Administrative Assistant to help manage client communication, lead follow-ups, and administrative coordination.

This role is ideal for someone who is detail-oriented, tech-savvy, and enjoys interacting with people through both digital and traditional channels.

Job Summary

The Immigration Administrative Assistant will be responsible for managing client inquiries, maintaining communication across multiple platforms (Instagram, TikTok, email, and phone), and supporting the smooth operation of ongoing immigration files. You'll work closely with the consultant to ensure that leads are efficiently handled, clients receive timely updates, and content is regularly posted to maintain a strong online presence.

Key Responsibilities

Client Communication:

  • Respond to DMs, comments, and inquiries on Instagram and TikTok with professionalism and accuracy.
  • Answer and make client phone calls; take detailed notes and escalate to RCIC when necessary.
  • Manage email correspondence - send replies, follow-ups, and reminders for active immigration cases.

Lead Management:

  • Track leads and consultations through CRM tools (HubSpot or Zoho preferred).
  • Follow up with potential clients to ensure timely bookings and documentation.

Social Media Coordination:

  • Assist in scheduling and posting content across platforms.
  • Engage with followers, respond to FAQs, and help maintain a consistent brand voice online.

Administrative Support:

  • Organize and maintain digital client files using Google Workspace.
  • Prepare, format, and proofread client-related documents or reports as needed.
  • Support the RCIC in day-to-day operations to ensure efficient workflow.

Skills & Qualifications

  • Excellent written and verbal communication skills (English required; Hindi is a plus).
  • Strong organizational skills and ability to multitask effectively.
  • Proficiency with Google Workspace (Docs, Sheets, Drive) and Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with CRM systems like HubSpot or Zoho (preferred but not mandatory).
  • Familiarity with social media platforms (Instagram, TikTok) and comfort engaging with clients online.
  • Professional phone etiquette and customer service orientation.
  • Attention to detail, reliability, and discretion in handling confidential information.

Job Type: Part-time

Pay: $17.60 per hour

Expected hours: 20 per week

Work Location: In person

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