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Licensing Administrator

2 weeks ago

Kitchener, Ontario, Canada City of Kitchener Full time

Overview
The Licensing Administrator delivers front-line customer service and oversees the administration of municipal business licenses. This role also collaborates with charitable organizations to facilitate lottery licensing in partnership with the Alcohol and Gaming Commission of Ontario and issues marriage licenses in accordance with provincial legislation.

Additionally, the Licensing Administrator supports the Manager of Licensing with by-law reviews and related administrative processes.

This position is temporary full time for appoximately 18 months.

Responsibilities

  • Familiarity with Lodging House, Business Licensing, Adult Entertainment By-laws and Alcohol

and Gaming Commission of Ontario's Lottery Licensing Policy Manual (LLPM).

  • Assist with front counter inquiries and point-of-sale for business, lottery, and marriage

licensing, schedules, financial reporting and maintain appointments for in person service.

  • Assists customers with application completion, arranges internal and external inspections

for new business applications.

  • Intake and review business licence applications for compliance, ensure all relevant

documentation is complete, monitor approval progress with internal departments and

external agencies, and once approved issues the licence.

  • Collaborate with other municipal departments and other enforcement agencies such as Fire

Prevention, By-law Enforcement, Building Services, Public Health, Waterloo Regional Police

Services (WRPS) or Humane Society.

  • Prepares and maintains accurate records through the AMANDA program, reviews inspection

notes, and assigns inspectors for onsite enforcement.

  • Intake and review marriage licence applications to ensure accuracy and compliance with

provincial regulations prior to issuance.

  • Review and analyze proposals for use of charitable funds and advise charities on lottery

legislation.

  • Process lottery applications, including break opens, bingos, and raffles.
  • Complete eligibility reviews on charitable or non-for-profit organizations.
  • May assist with proactive inspections related to Special Events.
  • May be required to participate in Licensing Appeal Hearings or testify in Provincial Court.
  • Responsible for municipal election duties every 4 years.
  • Performs other duties as assigned.

Education

Grade 12 diploma with up to one year of additional post-secondary job-related courses (example: law and security, project management, municipal administration), or equivalent education and experience.

Experience
1 year of related experience including customer service and experience interpreting bylaws and applicable provincial legislation.

Additional Requirements
Knowledge, Skills, and Abilities

  • Strong organizational and time management skills to prioritize and work under pressure to meet deadlines.
  • Intermediate computer skills in data entry, and other pertinent software (Outlook, Word, Excel, PowerPoint), and AMANDA.
  • Excellent customer service skills.
  • Strong problem-solving and critical thinking skills.
  • Proficient communication skills to liaise with City staff to ensure deadlines are being articulated and met.
  • Access to reliable transportation and be able to travel to various work locations across the City.
  • Reliable with a good attitude and employment record.