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User Support Specialist

3 weeks ago

Remote, Canada Blossom Social Full time

About Blossom

Blossom is a social media app where 500,000 retail investors share their investment portfolios, trades, and ideas. We support our community with powerful portfolio tracking tools and Duolingo-style investing education.

Our mission is to empower the world to make better financial decisions by building an inclusive community for everyone to learn and take control of their finances together.

If you're not already on Blossom, join our community here

Rapid Growth

  • In under three years, Blossom has grown to 500,000 members, currently adding 20,000 members monthly.
  • In 2025, Blossom made history, raising $2 million in only six hours and breaking its own record for the most successful equity crowdfunding round in Canada.
  • Blossom's Ambassador team includes 100+ of North America's most prominent finance influencers (10M+ followers), driving significant growth and engagement.
  • Selected by Apple as one of the Top 25 Apps for 2025, an Essential Finance App of 2024, and an Essential Social App of 2025

Backed by High-Profile Investors

  • Blossom is supported by tier-one investors, including LOI Venture, Goodwater, Pareto Holdings, and finance influencers like Shay Huang and Brandon Beavis.

Why Join Blossom?

  • Join one of Canada's fastest-growing fintech startups, where your work directly impacts hundreds of thousands of users.
  • Collaborate directly with our executive team and cross-functional departments (Product, Engineering, Ops) to drive user happiness and retention.
  • Enjoy a flexible, remote-friendly work culture, with optional access to WeWork office for those who prefer an in-person vibe.

About the Role

Do you want to help shape the experience of 400,000+ investors and make a real impact at a fast-growing startup?

As our User Support Specialist, you'll be the friendly face (and voice) of Blossom, supporting our users, identifying trends, and turning feedback into meaningful product improvements.

In this role, you'll work directly with our Community Manager and COO to support our growing community of users getting to chat with them directly You'll be the bridge between our users and our product — helping people, spotting trends, and turning feedback into impact

This is a front-row seat to how a high-growth fintech startup builds user trust and loyalty. You'll develop strong communication skills, learn the tools of modern customer success, and gain firsthand experience in the world of fintech, startups, and community engagement.

What You'll Do

Support users through Intercom: Respond to user inquiries with empathy, clarity, and a problem-solving mindset.

Champion the user voice: Gather, organize, and share feedback to help Product and Operations teams improve the app experience.

Develop product expertise: Learn the ins and outs of Blossom's portfolio tracking, social features, and education tools.

Keep our knowledge base sharp: Maintain FAQs, help articles, and internal resources to empower self-serve success.

Collaborate cross-functionally: Work with Product, Engineering, and Marketing teams to ensure user issues are addressed quickly and effectively.

Grow your startup toolkit: Take ownership of projects, explore new tools, and learn what it takes to build a world-class user experience from scratch.

Requirements

  • 3+ years of customer service experience: You've worked directly with customers, whether in retail, hospitality, tech support, or another fast-paced environment, and know how to stay calm, patient, and solution-oriented even when things get tricky.
  • Strong written communication skills: You can write friendly, professional responses that are easy to understand — and you pay attention to tone, grammar, and detail.
  • Proactive problem-solver: You don't just wait for direction — you take initiative, ask good questions, and look for better ways to do things.
  • Involvement with student clubs, societies, or campus initiatives: Whether as a coordinator, VP, or volunteer, you love going above and beyond to make things happen. You're someone who raises your hand to help and thrives when you're part of something bigger.

Bonus Points

  • Interest in Fintech & investing: You're curious about finance, technology, and the world of investing — and excited to be part of a community that shares that passion.
  • CRM experience: You're comfortable with Intercom or have used other CRMs like Salesforce or Zendesk and can learn new tools quickly.

Perks & Benefits

  • $50,000 CAD compensation
  • Bi-weekly team events with meals expensed
  • Remote work with flexible hours and full ownership of your projects
  • Work closely with Blossom's founding team and receive hands-on mentorship in startup operations, client management, and community-building
  • Get a front-row seat to how a fast-growing fintech startup runs from the inside out

How to Apply

Ready to join the team? Fill out our short application form here:

Tell us a bit about yourself, your experience, and why you're excited about this role at Blossom.

We can't wait to meet you

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

  • Paid time off
  • Work from home

Work Location: Remote