ERP Support Specialist

Fort Garry Industries (FGI) has an exciting opportunity for an ERP Support Specialist to join our team at our Corporate Location.

What will you Do…

The ERP Support Specialist will be responsible for providing support for the Enterprise Resource Planning (ERP) system to other departments within FGI, which includes, but is not limited to, troubleshooting, maintaining and training.

• Respond to ERP-related support tickets, emails, or calls from end-users.
• Diagnose, analyze, and troubleshoot errors and user workflow issues
• Escalate complex problems to other members of the IT team
• Submit and follow up on tickets to EpicCare (Epicor's support and ticketing system)
• Guide users in navigating ERP modules like order processing, inventory management, procurement, remanufacturing, service and repair.
• Assist users with data entry, reporting, and workflow navigation.
• Create and update user manuals, training guides, and FAQs.
• Conduct training sessions (via meetings, videos, or documentation) for new employees or system updates
• Assign and update user roles and permissions to ensure proper access control
• Assist with user account provisioning/deprovisioning for employees joining or leaving the company
• Support User Acceptance Testing (UAT) before new features or updates go live.
• Conduct functional testing for patches, system enhancements, and integrations.
• Help document test cases and report any defects found.
• Stay updated on ERP system updates, best practices, and emerging technologies.
• Assist in documenting best practices and process improvement suggestions.
• Participate in internal training sessions to enhance technical and functional ERP knowledge.
• Maintains reliable schedule adherence and punctuality
• Other duties as assigned

What are we looking for...

• Post-secondary education in Business Information Systems or a minimum of three (3) years in a comparable ERP support role (required).
• Strong proficiency with computer systems and standard office software.
• Knowledge of Epicor Prophet 21 is an asset.
• Familiarity with SAP, Microsoft Dynamics, or Oracle NetSuite is also an asset.
• Background in the aftermarket or heavy-duty parts industry is preferred, but not required
• Excellent customer service skills – Dedicated to exceeding the expectations of internal and external customers.
• Strong communication skills – Confident in delivering clear and detailed information to customers and team members.
• Team-oriented and cooperative
• Professionalism and integrity
• Adaptable, disciplined, and solution-focused
• Excellent at problem-solving
• Commitment to safety and excellence

What we will provide...

• A Highly Competitive Wage - PLUS bonus
• This is a Term Role
• A Continuous Learning Environment
• A Casual Dress Code
• A Fun and Supportive Work Environment

Who we are?

Fort Garry Industries (FGI) is Canada's leading supplier of aftermarket parts, trailers, equipment and service to the Canadian Heavy-Duty Truck & Trailer Transportation Industry. We provide parts for trucks and service to major truck and trailer fleets, repair shops, mobile repair, construction, waste management, bus fleets, utility companies, the agriculture community, tire shops, municipalities, and mining operations. We are a one-stop shop in the heavy-duty industry for parts for trucks and are dedicated to offering the best customer service to our customers

With locations all across Canada and over 100 years of experience, we know parts As a growing company with a strong reputation for quality and reliability, we focus on innovation, a superior customer experience and creating a workplace where great people can thrive. Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.