Saas Sales and Support Specialist

7 days ago

Remote, Canada Space-O Technologies Canada Full time

**Location**: Canada
**Position**: SaaS Sales and Support Specialist
**Type**: Full-Time
**Compensation**: Basic Salary + Incentives per Deal

**About Us**:
Upper Inc. is a leading provider of route optimization, route planning, and dispatch management software. We help businesses streamline their logistics processes and improve overall efficiency.

**Role Overview**:
**Key Responsibilities**:
**Sales and Demos**:

- Conduct product demos to prospective clients.
- Follow up with leads and convert them into customers.
- Upsell and convert existing contacts to higher-tier plans.
- Collaborate with the offshore development team to ensure customer needs are met.

**Marketing Activities**:

- Assist in creating and executing marketing campaigns to generate leads.
- Track and report on marketing activities and their effectiveness.

**Support**:

- Assist users with onboarding and troubleshooting.
- Work with the development team to resolve any technical issues.

**Requirements**:

- 3+ years of experience in selling SaaS products.
- Strong skills in conducting demos and closing sales.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with offshore development teams.
- Strong problem-solving skills and customer service orientation.
- Based in Canada.

**Incentives**:

- Basic Salary
- Incentives per Deal

**Application Instructions**:
Pay: $33,675.28-$67,420.70 per year

**Benefits**:

- Casual dress

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- Describe how you would conduct a product demo for a prospective client interested in our route optimization software. What key features would you highlight and why?
- After a successful demo, what steps would you take to follow up with the lead to ensure they are moving towards making a purchase decision?
- A client is currently using a basic tier of our software. How would you approach the conversation to encourage them to upgrade to a higher-tier plan?
- A user contacts you via chat with an urgent issue they are facing with our software. How would you handle the situation to ensure their problem is resolved quickly and satisfactorily?
- Explain how you would use your knowledge of SaaS platforms to troubleshoot a common issue that users might face with our route planning software.
- How would you work with our offshore development team to address a client’s feedback about a new feature they would like to see implemented in our software?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- SaaS: 1 year (required)
- sales: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Remote

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