Consultant, Business Innovation

Job Description

Consultant, Business Innovation - Communications Specialist – 12 Month Contract/Acting

Rank 4

Scarborough, ON (Hybrid)

Deadline: Please apply before November 14, 2025.

Toyota Canada Inc. (TCI) is currently looking for a communications professional to play a key role in our Dealer-Delivered Digital Connected Retail Journey—bringing clarity, excitement, and alignment to our customers, Dealers, and internal teams across the Toyota and Lexus brands.

This 12-month contract opportunity will report to the Manager, Business Innovation and plays a key part in shaping how we communicate transformation across our ecosystem.

What We'll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package
• Extended health care and dental benefits effective immediately
• Associate vehicle discount program
• Paid holiday shutdown and competitive paid time off benefits

What You'll be Doing:

Strategic Communications & Storytelling

• Championing the Business Innovation vision through communications, bringing it to life across internal and external audiences
• Crafting and managing a core narrative that spans multiple channels, such as websites, newsletters, videos, and presentations
• Acting as the main point of contact for messaging and strategy related to innovation within Toyota Canada, providing guidance for both Dealers and internal stakeholders
• Collaborating with cross-functional teams from across the enterprise to align messaging and amplify impact
• Developing Dealer-facing communications that strengthen existing relationships, build confidence, and support timely decision-making
• Proactively identifying opportunities to showcase Business Innovations through speaking engagements and enterprise-wide storytelling, where required

Engagement Planning & Communications Support

• Lead the planning, coordination, and execution of quarterly Dealer Subcommittee events, coordinating across the various contributing teams to develop clear goals and outcomes that are delivered through concise and engaging pre-reads and day of content
• Develop and effectively manage the department's communication calendar, proactively preparing content for various internal and external engagements
• Coordinate consistent messaging across all communication activities to internal (TCI) Management and Executives
• Serve as main point of contact to Dealer Committee support staff to maintain strong working relationships with key external partners
• Support adjacent CX team communications as needed to ensure continuity and alignment across all messaging efforts.

Team Management and Operations

• Provide communications leadership and counsel to the Business Innovation team, ensuring a consistent standard for all communications
• Remain informed on industry best practices and innovation in retail/automotive
• Control departmental processes to efficiently plan and execute projects (inputs and approvals)
• Oversee departmental budgeting and planning activities
• Develop departmental guides to ensure clear understanding and adherence to procedures and processes, maximizing resources and producing results

What You'll Bring:

• A post-secondary degree/diploma, preferably in Marketing, Communications, PR, or a related field
• 3+ years of marketing/communications experience; ideally in a corporate environment
• Excellent story-telling skills with an ability to simplify concepts and tailor messaging for specific audiences; a knack for getting people to listen and act
• Ability to build trust and confidence towards specified outcomes
• Advanced planning and organizational skills (project/program and change management)
• Deadline-driven with an intimate understanding of the responsibilities, timelines and requirements
• Experience with digital communication technology (websites, social media) an asset
• Extremely strong interpersonal communication skills, including the ability to interact with all levels of the enterprise
• Strong research, editing and proof-reading skills
• Ability to travel occasionally (mainly within Canada), if required
• French language skills (written and verbal) are an asset

**Please include a portfolio of past communication and/or merchandising work with your application**

About Us

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know?

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.