Community and Employer Engagement Specialist

Progress Career Planning Institute (PCPI) is a not-for-profit organization that provides skill training, employment and settlement services to a diverse population, to reach their full potential. The organization is also the proud founder and presenter of the IEP Conference, a unique forum for internationally educated professionals. PCPI's success in delivering quality service is based on a business-like approach, supported by knowledgeable caring staff, user-friendly resources, and innovative programming.

PCPI is seeking a dynamic communicator who is experienced in developing strategic outreach plans, establishing community and employer partnerships, and who is a relationship builder, with a proven record of maintaining nurturing relationships.

The Community and Employer Engagement Specialist (CEES) is responsible for developing, nurturing and maintaining a network of community agencies, industry and employer partnerships and building long-term employment opportunities for jobseekers. The ideal candidate will use strategic approaches to achieve outcomes for job seekers and employer partners by exhibiting and presenting resources and information to large audiences both virtually and in person at industry conferences, boards of trade, and community events, and represent PCPI at community planning tables and working groups, leading workforce initiatives alongside industry to develop innovative, effective, and coordinated recruitment campaigns. The CEES will use their presence in the community to build brand awareness for PCPI and its services.

CORE RESPONSIBILITIES:

• Learn the IES service delivery guidelines and use them to assist with developing resources and to respond immediately and accurately to inquires
• Uphold high customer service standards ensuring all calls and emails are answered and assistance provided in the first call
• Develop and implement a strategic outreach plan to increase community awareness about PCPI's employment programs, and available talent pool
• Utilize social media, cold calls, events and in person visit to make connections and to increase PCPI service delivery awareness
• Build partnerships across various sectors and identify opportunities for collaboration and business development
• Establish and maintain a database of network contacts and actively engage contacts to stay informed on job leads and referrals
• Nurture the relationships and partnerships formed ensuring positive interactions, professionalism and responsiveness
• Work with employers to identify their HR needs and assist with job postings as needed
• Visit employers' work environment and assess their RHHR needs, assisting with job postings and referrals
• Support employers in identifying the skills and competencies that are required to perform job tasks, as well as matching the competencies with clients' capabilities
• Collaborate with Employment Consultant-Retention consultants to respond to job postings in a timely manner
• Use WCG-IES database system to enter required KPI data, within set timelines
• Continually assess and analyse the job market to identify companies, sectors hiring and/or laying off and make timely connections
• Develop presentations and promotional program videos to promote the services at trade shows, conference, to community service providers and employers
• Attend presentations at local job fairs and other employer-related networking events
• Represent PCPI at planning tables, chamber of commerce/boards of trade, and on advisory boards/meeting
• Host events including job fairs to connect employers and clients
• Establish memorandum of understanding with community partners to leverage resources and referrals
• Follow-up with referrals and employment commitments to support PCPI client volume and outcomes
• Write reports to keep management and WCG informed on efforts and outcomes resulting from planned activities.

OTHER RESPONSIBILITIES:

• Display a high level of personal integrity and professionalism when representing PCPI
• Provide services in accordance with contractual commitments, IES guidelines, performance requirements and PCPI policies, and procedures
• Other duties as required, including going beyond the job description as needed

Qualification and essential requirements

• Posses a post-secondary degree, or diploma in a related field (e.g., sales and marketing, business administration and/or sociology
• Experience working in an outcomes / target-based environment
• Strong customer service and relationship management skills with a proven sales aptitude
• Experience in providing workforce development information to employers; assessing employer needs and recommending appropriate supports and local resources
• Excellent administrative and organizational skills; ability to prioritize
• Excellent interpersonal skills coupled with strong verbal communications skills, comfortable presenting information in group settings
• Proven event management skills
• Ability to work independently with limited supervision as well as work within a team
• Knowledge of local labour market trends
• Results driven with creative approach to idea generation and problem solving
• Ability to working in fast paced environment with changing workloads
• Experience in Employment Ontario would be ideal, but not essential
• Knowledge of the local industries and labour market
• Fluency in French and/or a second language, an asset
• Solid understanding of confidentiality and other professional codes of conduct
• Strong digital literacy skills, including MS Office suite, especially Excel and Word
• Employment conditional on obtaining a criminal record check
• Experience delivering presentations and facilitating workshops
• Possess cultural sensitivity and experience working with people of diverse backgrounds
• Possess organizational, planning and time management skills
• Demonstrated interpersonal, analytical, and creative problem-solving skills
• Self-directed with experience working as part of a team and independently
• Possess a valid driver's license and an automobile

WORKING CONDITIONS

In- person office setting, traveling within the GTA and working occasionally evenings as needed.

If this sounds like an opportunity for you to apply your education, skills, and experience to the position, and to join a team of professionals, then we want to hear from you.

PCPI offers a competitive salary of $55,000 per year with health and dental benefits and 2% RRSP contribution.

In keeping with our commitment to equity, diversity and inclusionin our work environment, we encourage applications from persons from diverse backgrounds.

No telephone enquiries please

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We thank all candidates for their interest; however, only those whose skills match with the required competencies will be invited for an interview.

Accessibility & Accommodation

PCPI is committed to providing an inclusive and accessible workplace. We welcome applications from persons with disabilities and will provide accommodations throughout the recruitment process upon request.

If you require accommodation during the application process, please contact our recruiting team at We will work with you to meet your needs.