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Senior Manager, Accounts Receivable and Collections
2 weeks ago
*Ready to be a Titan?*
Join our dynamic finance team as the Senior Manager, Accounts Receivable and Collections, reporting directly to the Senior Director of Revenue. This critical role focuses on partnering with our sales organization to optimize our company-wide collections processes, reduce days sales outstanding (DSO), and maintain strong customer relationships. If you're highly motivated and ready to make a significant impact, we want to hear from you.
*What You'll Do:*
- Develop and implement effective collections strategies to reduce DSO and minimize outstanding balances.
- Manage escalated customer inquiries or billing disputes, ensuring a positive customer experience.
- Prepare and analyze regular reports on collection activity, at-risk accounts and accounts receivable aging, partnering with the accounting team on the monthly reserve process.
- Collaborate with the Sales organization on collection inquiries and effective customer receivable reporting.
- Develop and document policies and procedures for credit and collections, ensuring efficiency and compliance.
- Manage hiring, training, and performance assessment of the collections team.
- Drive automation initiatives in cash applications and collections processes.
- Partner with order-to-cash teams to identify and rectify inefficiencies impacting accounts receivable.
- Ensure adherence to SOX controls and implement compensating controls as needed.
*What You'll Bring:*
- Bachelor's Degree in Accounting, Finance, Business Administration, or equivalent field.
- 8+ years of experience in collections strategy, accounts receivable, and collections management.
- Experience managing and developing a team with an ability to set clear expectations and track results to drive accountability.
- Experience managing customer relationships and resolving complex billing disputes.
- Strong analytical skills and ability to interpret financial data.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Proficiency in Microsoft Excel.
- Experience with relevant software such as Salesforce CPQ, Billing, Stripe and Workday Financials is a plus.
- Experience with recurring subscription/SaaS or usage-based software billing models is a plus.
- Experience with AR automation tools and ERP systems is a plus.
- Ability to meet deadlines and multitask in a fast-paced environment.
*Be Human With Us:*
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
*What We Offer*
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $103,400 CAD - $155,200 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
