Senior Collections Agent

1 week ago

Greater Toronto Area ON, Canada Total Credit Recovery Ltd Full time $92,160 - $115,200 per year

Join Our Team as a Senior Collections Agent – Multiple Positions Available

Are you a motivated and experienced Collections professional looking to take the next step in your career? We are seeking dynamic Senior Collections Agents to join our forward-thinking team

Key Responsibilities:

  • Proactively identify and communicate with customers regarding outstanding accounts.
  • Accurately receive and apply payments to customer accounts.
  • Provide guidance and follow-up support to customers on overdue balances.
  • Initiate necessary actions for account recovery, including repossession or service disconnection.
  • Maintain comprehensive records and status updates for customer accounts.

Qualifications:

  • Minimum one(1) year experience handling 3rd party collections
  • Proven experience in billing, collections, and/or customer service.
  • Strong relationship-building skills and the ability to connect with clients effectively.
  • Excellent written and verbal communication skills.
  • Exceptional multitasking and prioritization capabilities.

Requirements:

  • Must pass a thorough criminal background check and credit assessment.
  • Availability to work evenings and Saturdays on a rotating schedule.
  • Reliable high-speed internet connection.
  • Access to a device that can be compatible with DuoMobile App, required for secure communications.

NOTE: hourly rate will vary depending on candidate experience.

We thank applicants for your interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $17.60-$22.00 per hour

Work Location: Remote

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