support assistant b

• Job ID: 60423
• Job Category: Administrative
• Division & Section: Public Health, Decision Support, Surv & Immunization
• Work Location: TBD
• Job Type & Duration: Temporary (Approximately 10 months) vacancy
• Hourly Rate and Wage Grade: $ $38.20, TF0005, Wage Grade: 8
• Shift Information: 35 per week, Monday to Friday - 7 hours per day
• Affiliation: L79 Full-time
• Number of Positions Open: One (1)
• Posting Period: 16-Oct Oct-2025
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This Support Assistant B will be supporting various Public Health programs that can focus on clinical and client facing services along with operations.  These programs range from Sexual Health Clinics, Vaccine Preventable Diseases, Information Technology, Communications and Community Health & Wellbeing.  As a Support Assistant B, you will be an integral member of these programs by leading administrative tasks, providing client support and contributing to successful program outcomes.  Tasks may include data entry, office administration and providing general information to the public and clients.

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash
• Prepares and processes documents, presentations and statistical summaries/reports, drafts and signs correspondence, and supports meeting documentation (e.g., minutes). Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations
• Coordinates meetings, events, room bookings, and schedules electronic calendaring. Operates office equipment and computers, including data entry functions, utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting
• Co-ordinates and maintains a complex record/retrieval system both manual and electronic. Maintains supplies inventories
• Acts as first point of contact and responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria
• Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met
• Receives and pays out cash and cheques, controls, monitors and balances petty cash, prepares bank deposits, withdrawals, reconciliations and processes/checks financial payments
• Assists with budget administration for unit

Key Qualifications:

1. 
   
2. Post secondary education or an equivalent combination of education and experience.
3. Considerable experience in office administration, providing support to a specialized program, including providing administrative support to team, health professionals and management.
4. Considerable experience using Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and SharePoint, as well as other software relevant to supporting divisional operations.
5. Experience managing confidential information, confidential health records and client personal health information with discretion and diplomacy.
6. Experience preparing program specific documentation, such as reports, letters, memos, and meeting minutes.

You must also have:

• Knowledge of mathematical/statistical/accounting techniques with ability to make involved calculations.
• Knowledge of corporate and administrative practices and procedures.
• Excellent organizational skills with the ability to work effectively according to procedures and timelines and proven ability to set priorities.
• Excellent interpersonal skills and the proven ability to work effectively and independently as well as a member of a team.
• Ability to handle and resolve difficult situations in a professional manner using knowledge of legislation, regulations, by-laws, policies, practices and procedures and referring as appropriate.
• Ability to communicate effectively both verbally, and in writing with all levels of staff and the public in a clear and concise manner.
• Ability to manage cash and assets including coordination, tracking and reporting. Knowledge of Public Health programs and services.
• Ability to carry out instructions with minimal supervision and ability to provide work direction to staff.
• Ability to work flexible hours, which may include evenings and weekends depending on operational requirements.
• Ability to travel to various sites as required.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.