Community Support Worker

Job Title: Community Support Worker

Location: Greater Toronto Area (GTA)

Job Type: Full Time/ 35 hours per week/ Drop-in

Compensation: $18

About Kinnect Services:

Kinnect Support Services is a trusted social services partner providing relief staffing to agencies, organizations, and institutions supporting adolescents, youth, adults, and seniors with behavioral, emotional, physical, and psychiatric challenges. Our mission is to deliver skilled, compassionate, and dependable support in a wide range of care environments.

About the role:

The Community Support Worker – Drop-In (CSW) plays a vital role in supporting the day-to-day functions of Sistering's 24/7 Drop-In. Working collaboratively as part of a team, the CSW provides practical support, case support, and advocacy to participants from a client-centered, harm reduction, trauma-informed, and anti-oppressive perspective. The ideal candidate is committed to advocacy and social justice, with a deep understanding of the systemic barriers faced by women and trans people experiencing homelessness and poverty.

Key Responsibilities:

• Work collaboratively within a team to ensure the smooth daily operations of the 24/7 Drop-In
• Deliver programming and supports within a low-barrier, harm reduction, trauma informed framework
• Provide practical support such as meal preparation, service, donation distribution, and facilitating access to showers and laundry
• Offer individual support through case support, informal counseling, and trauma informed interventions
• Participate in harm reduction programming, including the distribution of safer drug use kits and related education
• Support participants experiencing withdrawal from alcohol and other substances
• Provide information, referrals, and resources related to housing, mental health, addictions, health, income support, and sex work
• Collaborate with team members to develop and deliver responsive programming based on participant needs Job Description
• Facilitate small and large group activities
• Identify, intervene, and manage emergency, crisis, or conflict situations effectively
• Maintain a clean, safe, and organized Drop-In environment
• Supervise and support placement students, volunteers, participant cleaners, and kitchen assistants
• Assist with early morning deliveries and unloading food orders and supplies, as needed

Administration:

• Ensure clear communication across all three Drop-In shifts and within the organization Assist with program evaluations, data collection, and outcome reporting
• Maintain accurate records, reports, and statistics on a daily and monthly basis
• Participate in staff meetings, daily log meetings, and agency committees
• Support with purchasing and maintaining program supplies when needed
• Engage in regular supervision sessions with the Program Supervisors Advocacy and

Community Building:

• Advocate for participants internally and with external service providers
• Work collaboratively with participants to identify opportunities for social change and systemic advocacy
• Engage in advocacy to address homelessness, poverty, sex worker rights, and consumer survivor issues Other Duties as Assigned

QUALIFICATIONS:

• Bachelor's degree in Social Work, Community Services, Human Services, or related field, or equivalent combination of education and relevant lived experience
• Strong knowledge of community-based resources, including housing, shelters, legal aid, health services, settlement services, and income supports
• Experience working with participants with complex intersecting needs, including homelessness, trauma, addictions, and mental health concerns
• Previous experience in a low-barrier drop-in or similar environment
• Skilled in crisis intervention, de-escalation, conflict resolution, and group facilitation Commitment to harm reduction principles and strong understanding of substance use Understanding of peer-led models and a desire to work alongside peer workers
• Proven ability to provide case support and advocacy from a feminist and anti-oppressive lens
• Knowledge of systemic causes of homelessness, poverty, and marginalization
• Excellent communication and interpersonal skills for building relationships with participants, team members, and community partners
• Strong problem-solving, prioritization, and team-building abilities
• Ability to thrive in a fast-paced, demanding environment
• Proficiency with Microsoft Office Suite; experience with Pirouette, SMIS, or similar databases is an asset

How to Apply:

If you're a compassionate and dependable professional committed to making a difference in the lives of others, we invite you to submit your resume and certifications for immediate consideration.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 35 per week

Experience:

• related: 1 year (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: In person