Care Support Worker

Job Title: Care Support Worker

Job Type: Full-time / Care Support WorkerCare Support Worker

Compensation: $20 per hour

About Kinnect Support Services

Kinnect Support Services is a trusted social services partner providing relief staffing to agencies, organizations, and institutions supporting adolescents, youth, adults, and seniors with behavioral, emotional, physical, and psychiatric challenges. Our mission is to deliver skilled, compassionate, and dependable support in a wide range of care environments.

About the Role

Case Support Workers provide direct support to Sistering participants by fostering strong relationships, offering informal counseling and emotional support, and assisting with information, referrals, community advocacy, and housing navigation. This role is rooted in a commitment to advocacy and social justice. The Case Support Worker will also safely transition participants with housing, mental health, and/or addiction needs from hospital settings into the community. They will provide intensive case management for newly housed adults, focusing on housing stabilization and eviction prevention. The worker will support participants with complex needs in maintaining housing and accessing additional services based on their individual goals and circumstances.

Key Responsibilities

• Collaborate with Health Service Providers (HSP) to deliver integrated community care services
• Support participants in identifying and achieving goals related to housing, income supports, substance use, physical and mental health, food security, and other needs as defined by each participant
• Provide housing stabilization, eviction prevention, and re-housing support services
• Assist participants in integrating into the community, empowering them to access resources and services that support long-term housing stability
• Offer harm reduction counseling to help participants develop strategies that minimize the negative impacts of substance use on tenancy
• Accompany participants to medical, legal, and other community appointments as needed
• Conduct community mapping to connect participants with relevant local services and supports
• Work with participants to develop crisis intervention and discharge plans
• Build and maintain responsive relationships with landlords to address tenancy issues and provide mediation when necessary

Program & Team Collaboration:

• Provide programming and support within a low-barrier, harm reduction, and trauma-informed framework
• Deliver individual support to participants through case management, informal counseling, emotional support, information and referrals, advocacy, and crisis prevention
• Participate in harm reduction programming, including the distribution of safer drug-use kits and information
• Collaborate with program staff to maintain a safe and supportive environment for all participants
• Identify, intervene, and de-escalate crisis situations effectively
• Facilitate relevant group programming for participants
• Work collaboratively across teams and with partner agencies to ensure continuity of care
• Supervise students and volunteers as needed
• Attend staff meetings, training, and development opportunities, as well as agency committees and supervision sessions

Administration & Reporting:

• Maintain accurate case management records and complete statistical and qualitative reporting using electronic databases (e.g., Pirouette, SMIS)
• Assist in the implementation of program evaluation tools and contribute to program improvement efforts
• Complete assessments and participate in coordinated care planning
• Prepare reports, maintain up-to-date participant files, and track program statistics
• Occasionally assist with the purchase and maintenance of program equipment and supplies
• Participate in regular supervision meetings with the department supervisor

Advocacy & Community Engagement:

• Advocate on behalf of participants to ensure access to necessary services and supports
• Collaborate with service users to identify strategies for social change
• Develop and participate in advocacy efforts to address systemic issues related to homelessness, poverty, and housing insecurity

Other Duties as Assigned

Qualifications (Required):

• Education & Experience
• Bachelor's degree in Social Work, Community Services, Human Services, or a related field, or equivalent education and relevant lived experience
• Minimum 2 years of experience in housing support, homelessness services, case management, or related fields
• Experience working with marginalized populations, including individuals experiencing homelessness, mental health challenges, substance use, and trauma
• Knowledge of Toronto's housing resources, rental market, and tenant rights
• Familiarity with community-based services, including housing, legal aid, income support, primary care, mental health, and settlement services
• Experience with the Residential Tenancies Act and Eviction Procedures
• Knowledge and experience with Ontario Housing Services Act Skills & Competencies
• Strong advocacy, negotiation, and problem-solving skills
• Understanding and commitment to harm reduction, trauma-informed care, and anti-oppressive practices
• Ability to work in a fast-paced, crisis-driven environment while maintaining professionalism and compassion
• Highly developed interpersonal skills with the ability to build strong relationships with participants, team members, and community partners
• Skilled in crisis intervention, de-escalation, conflict resolution, and group facilitation.
• Excellent written and verbal communication skills
• Strong ability to prioritize tasks and manage complex workloads effectively
• Proficiency in Microsoft Office Suite and experience with case management systems (experience with Pirouette is an asset)
• Additional Requirements
• Valid First Aid & CPR certification
• A second language is an asset

Additional Information:

This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.

How to Apply:

If you're a compassionate and dependable professional committed to making a difference in the lives of others, we invite you to submit your resume and certifications for immediate consideration.

Job Type: Full-time

Pay: $20.00 per hour

Education:

• Secondary School (required)

Licence/Certification:

• CPR Certification (preferred)
• First Aid Certification (preferred)

Work Location: In person