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Customer Service

10 hours ago

Calgary AB TG H, Canada WCD Full time

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong—and still helping organizations work smarter and move faster.

Role Overview

Reporting to the Team Lead of Managed Services, the successful candidate will be responsible for ensuring that WCD's customers consistently receive high-quality products and exceptional service. Attention to detail and a strong commitment to excellence—getting things right the first time, every time—are key attributes that will drive success in this role.

Responsibilities and Duties

  • Provide backup support for key roles within our client environment
  • Training provided to cover all WCD's positions at multiple locations across Calgary, with some locations requiring reception/administration, mailroom and print services
  • Off customer interactions, both over the phone and in person, that is courteous and results-oriented to meet the customer's need

Reception

  • Answer calls and maintain a rapid response rate according to agreed standards
  • File data and perform other routine clerical tasks as assigned and for other departments as needed
  • Order and maintain relevant office supplies
  • Operate a variety of standard office machines, including a computer, variety of computer software, and phone
  • Administration duties as assigned

Mail Services

  • Sort and distribute intercompany mail throughout the site
  • Track incoming/outgoing shipments as required
  • Delivery copy paper and stationery orders

Print Services

  • Order entry, project planning, assessment, and billing of orders completed in a timely fashion, following established policies and procedures
  • Production of printed documents (black and white, large format, and fully colour projects) are conducted in a way that utilizes the right materials to produce a high-quality result
  • Proactive management of projects that are done onsite as well as projects sent to the main plant, ensuring delivery is on schedule

Qualifications

Education

  • High school diploma or GED
  • Post-secondary education in a related field is considered an asset

Skills and Experience

  • A solid understanding of computers and office equipment
  • Ability to adapt to changing environments, work with a variety of people, and have the flexibility to cover various positions on short notice
  • Previous print production experience is considered an asset
  • Knowledge of the Adobe CS Suite is considered an asset
  • Strong ability to remain organized and manage multiple projects and duties
  • Consistent attention to detail
  • Written and verbal fluency in English
  • Exceptional customer service ethic that is displayed in the passion for the work
  • Desire to perform different functions daily as required
  • Ability to lift 50 lbs.

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.