Sales BDC Manager

2 days ago

Oakville ON LK X, Canada KENNEDY FORD Full time

About Kennedy Ford

Kennedy Ford is a top-performing Ford dealership serving Oakville and the Greater Toronto Area. We're known for our strong team culture, innovative approach to sales and marketing, and commitment to providing an exceptional customer experience.

We're seeking a driven and organized Sales BDC Manager (internally referred to as Sales Activity Manager) to support our sales department, enhance lead management, and strengthen showroom performance.

Position Overview

The Sales Activity Manager plays a hands-on role in the sales department, bridging the gap between online and in-store operations. This position focuses on lead management, team accountability, customer follow-up, and overall sales activity — while also assisting in desking and closing deals when required.

Key Responsibilities

  • Oversee and monitor CRM activity to ensure clean, accurate records and timely follow-ups.
  • Review all internet leads daily, confirm appointments, and move customers efficiently through the sales funnel.
  • Act as the first point of contact for all showroom traffic, ensuring seamless client handoffs and real-time support for sales consultants.
  • Enforce daily sales activity expectations (calls, emails, follow-ups, showroom readiness) and hold team members accountable.
  • Lead or support daily sales huddles to align the team on goals, appointments, and key priorities.
  • Track all walk-ins and outcomes through a detailed daily desk log for accurate reporting.
  • Relaunch and oversee our Service Drive sales efforts, identifying upgrade opportunities within the service department.
  • Desk vehicle deals and assist in closing transactions when sales managers are tied up.
  • Provide ongoing coaching and mentorship to sales consultants on lead handling, product knowledge, and customer engagement.
  • Assist with coordinating dealer trades and delivery logistics to ensure efficient processes.
  • Maintain an accurate list of active sales opportunities for marketing and retargeting purposes.
  • Support in compiling daily and weekly sales reports for management review.

Qualifications

  • Valid OMVIC License (required).
  • Minimum 2–3 years of automotive sales or BDC management experience.
  • Strong understanding of CRM systems (DealerSocket, VinSolutions, or similar).
  • Proven ability to lead, coach, and hold sales teams accountable.
  • Exceptional communication, organization, and problem-solving skills.
  • Experience with desking and deal structuring considered an asset.
  • Professional, motivated, and adaptable in a fast-paced dealership environment.

Why Join Kennedy Ford

  • This role will be a Monday to Friday schedule – no weekends.
  • Opportunity to make a measurable impact on dealership performance.
  • Supportive leadership team and collaborative work culture.
  • Competitive compensation package with performance-based incentives.
  • Modern facility and access to advanced sales tools and technologies.

Job Types: Full-time, Permanent

Pay: $75,000.00-$90,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Work Location: In person

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