BDC Coordinator

19 hours ago

Strathroy ON NG C, Canada Larry MacDonald Chevrolet Buick GMC LTD Full time $40,000 - $50,000 per year

BDC Coordinator - Larry MacDonald Chevrolet Buick GMC

Larry MacDonald Chevrolet Buick GMC is a family owned, customer-focused automotive dealership committed to delivering exceptional service at every touch point. We're looking for a motivated and organized BDC/Service Coordinator to join our team and serve as the first point of contact for our service customers.

Position Overview

The BDC/Service Coordinator is responsible for handling inbound/outbound service calls, scheduling appointments, following up with customers, and helping ensure a smooth and positive service experience. This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and has excellent communication skills.

Key Responsibilities

  • Answer inbound calls and schedule service appointments promptly and accurately
  • Make outbound calls for service reminders, follow-ups, and declined service outreach
  • Provide exceptional customer service and serve as a knowledgeable point of contact
  • Confirm appointments and ensure customers have the necessary details before arrival
  • Update customer profiles and appointment details in the CRM/DMS
  • Communicate effectively with service advisors and management about scheduling needs
  • Maintain daily, weekly, and monthly BDC goals and performance metrics
  • Assist with general administrative tasks as needed

Qualifications

  • Prior BDC, call center, or customer service experience preferred (automotive experience a plus)
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Comfortable working with computers, CRM systems, and scheduling tools
  • Positive attitude with the ability to multitask in a high-volume environment
  • Reliable, punctual, and able to work in a team setting

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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