BDC Representative,

2 weeks ago

Hamilton ON LC A, Canada Upper James Toyota Full time

Here we grow again. Parkway Motors Auto Group is seeking representatives for our Automotive Call Centre to join our Team Our BDC is located conveniently at our Upper James Toyota store

Do you have a passion for developing customer relationships and providing excellent customer service? Does working for an organization that values its team members matter to you? If so, then this opportunity might be right for you

Parkway Motors Auto is a small group of 4 dealerships. We take pride in having serviced our clients for over 45 years. We believe in fostering a strong culture in the workplace that is safe, fun and creative, that will inevitably breed success.

The ideal BDC (Business Development Call Centre) Representative Candidate assists the Service Department in achieving their service and business goals. Our BDC representatives are the first point of contact for our customers- helping schedule appointments, answer questions, and ensure every guest receives the exceptional service experience our dealerships are known for.

We offer:

  • Up-beat and positive working environment
  • A family owned and operated business
  • Supportive management team
  • Enjoyable and busy days handling multiple inquires – since we're responsible for multiple dealerships, there's always something to keep everyone busy
  • Opportunity for growth across our 4 dealerships
  • Competitive pay-salary and bonus
  • Potential earnings of up to $48,000
  • High performance rewarded
  • Benefits Package including Health, Dental, LTD and Life Insurance and EAP
  • Team building events
  • Work Wellbeing Surveys that are acted on

Qualifications:

  • Able to multitask and thrive in a fast-paced environment
  • Automotive industry experience is a definite plus.
  • Strong commitment to customer follow-up
  • A desire to learn, practice and deliver a remarkable guest experience
  • Clear and concise verbal communication skills and a talented telephone communicator
  • Computer skills are a must (experience with X-time annd/or PBS is preferred)
  • Ability to work well in a team atmosphere
  • Must have positive, energetic personality and possess a strong work ethic
  • Terrific written communication skills with excellence in spelling and grammar
  • Goal-oriented and self-motivated

Duties:

  • Promptly responding to and following up with customer inquiries via phone and internet
  • Maintain an ongoing customer database to capture repeat business.
  • Be efficient. Handle call volumes knowledgeably providing excellent service every time
  • Create appointments for guests based on their time, location preference and vehicle needs
  • Handle incoming and outgoing calls with proficiency, with confidence and expressed in genuinely sincere tone.
  • Be able to soft sell in a customer service environment
  • Ability to multitask between multiple computer programs while engaging with the guest
  • Consistently maintain performance-related requirements including but not limited to, average handle time, attendance, quality assurance, and appointments

Education & Experience:

  • High School Diploma or equivalent
  • Automotive Service background preferred
  • Call Center background preferred

Parkway Motors Auto Group is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, Parkway Motors will provide reasonable accommodation for any applicant, as requested during the hiring process.

Please submit your resume, no calls or walk-ins. Only qualified candidates will be contacted. Thank you in advance for your application.

INLO

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