BDC Service Representative

Drive for Excellence

At Performance Lexus we are an award winning team that pursues excellence in guest service. We go the extra mile in providing exceptional care, in order to ensure our guest experience is rich and beneficial.

Performance Lexus is looking for a BDC Service Representative to join their dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

• Communicate effectively by telephone and email with customers (both inbound and outbound communication)
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to all customer inquiries and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Utilize dealership call scripts for all inbound and outbound service calls.
• Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals
• Update the CRM with information regarding all verbal communication with customers.
• Enter information in the Appointment Log when an appointment is scheduled.
• Study products and services to continually enhance your ability to assist customers.
• Communicate with the BDC Manager relative any potential customers issues or problems.
• Follow the policies and procedures of the BDC department.

What you need to succeed:

• Previous experience in a dealership environment is considered an asset.
• Mechanical understanding of vehicles is considered an asset.
• A high school diploma or GED.
• Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
• Excellent listening and communication skills.
• Ability to work under pressure in a fast-paced environment.

What's in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?

***This compensation range will be based on knowledge, experience and bonus***

Job Type: Full Time - Permanent

Compensation: $40,000 - $50,000 annually

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.